City of Los Angeles- Specialist, Problem Solving

12/21/2020 11:10:30 PM 294

Salary$4,404.50 - $6,386.50 Monthly $52,854.00 - $76,638.00 Annually

$52,854.00 - $76,638.00 Annually

Location 811 Wilshire Blvd, 6th floor, Los Angeles, CA

Los Angeles, CA

Job Type



Performance Management

Job Number


click to apply

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference.  Our 500+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives.  If you are mission-driven, dedicated to superior service and support, can diligently work independently and in a collaborative environment, join our team.  LAHSA is leading the fight to end homelessness in LA County.  Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.  
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles.  As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $300 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.  

Under the leadership of the Manager of Problem Solving, the Specialist is responsible for supporting the implementation of problem-solving/diversion services and practices in the Los Angeles Continuum of Care (LA CoC), both internally to LAHSA and externally to LAHSA funded providers and system partners.
This position will work to ensure best practices around problem solving/diversion are implemented countywide within programs and services. This position will also be responsible for system-wide training and coordination of problem-solving/diversion practices with other key system partners. The Specialist will support in developing scopes of work with funded agencies as well as providing training and support around the broader implementation and use of diversion.  

Essential Job Functions

  • Work interdepartmentally to assess problem-solving/diversion funded positions and prioritize areas of training and technical assistance to support positions. 
  • Enhance service delivery through the provision of targeted training and guidance to agencies. 
  • Support the development and implementation of tools to assist agencies in tracking and providing services to participants, including training and guidance on developed tools/forms. 
  • Coordinate and facilitate diversion training that promotes best practices and skill development. 
  • Manage a comprehensive list of staff trained in problem-solving/diversion and coordinate with the problem-solving assistance fund administrator to ensure access and proper utilization of funds. 
  • Develop relationships with stakeholders, community partners, and service providers to enhance diversion practices in all areas of the homeless services delivery system. 
  • Work in collaboration with other units to ensure accurate and effective monitoring of programs, data collection, contract implementation, and reporting of outcomes. 
  • Create, review, and track performance improvement plans; coordinate with other units to ensure issues and concerns are properly addressed. 
  • Coordinate, facilitate, train, and support problem solving/diversion providers in post-award activities in conjunction with the system components team, such as new contract onboarding, new program kick-offs, training on program Scopes of Required Services (SRS), best practices, and technical assistance to provides to ensure contracting and program requirements are met

Knowledge, Skills & Abilities

  • Excellent organization, analytical, written and oral communication skills,
  • Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
  • A critical thinker, with a high level of initiation, motivation, and enthusiasm.
  • Must be a confident self-starter who can develop effective business relationships, both internally & externally.
  • Demonstrate a sense of urgency, responsiveness, and attention to detail. 
  • Skill in communication, including public presentations.
  • Prepare periodic reports for executive management, as necessary or requested, to track the accomplishment of strategic goals and evaluate work performed. 
  • Participate in management and organizational meetings. 

Training & Experience

  • Bachelor’s degree in fields related to Social Work, Social Welfare, Public Health, Public Administration, and/or Public Policy is strongly preferred. 
  • Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully. 

Term:                  This is a temporary 1-year position.  Continued employment will be contingent upon funding availability.

Appointments are typically made between the minimum and the midpoint of the range, depending on qualifications.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org. 

Los Angeles Homeless Services Authority
811 Wilshire Blvd, 6th floor

Los Angeles, California, 90017