**ONLINE APPLICATIONS ARE NOT BEING ACCEPTED FOR THIS POSITION**
CLICK HERE FOR MORE INFORMATION (Download PDF reader)
 

The City of Long Beach Ideally located on the Pacific coast just south of Los Angeles and adjacent to Orange County, the City of Long Beach, California (population 485,000) is at once a Southern California seaside resort, an urban metropolis with a diverse economy, and a tapestry of small neighborhoods whose international cultures are woven into a tightly knit yet heterogeneous community.

Long Beach enjoys a quintessential Southern California climate that makes its abundance of cultural and recreational options appealing throughout the year. It boasts six miles of beaches and numerous beautiful parks and open spaces, as well as The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual IndyCar Acura Grand Prix of Long Beach. Along with a variety of other attractions that include two historic ranchos, three marinas, and five golf courses, the City's many offerings help to draw 5.5 million visitors every year.

This position is part of TID's senior management team which leads and advises Long Beach to effectively respond to a rapidly evolving technology environment.

The specific responsibilities and essential priorities for this role include:

The City currently has a number of critical projects in various phases of implementation. These projects include the implementation of a new Tyler Munis Enterprise Resource Planning system, ongoing upgrades to the City's new website, utility billing system and permitting system, implementation of a new Customer Relationship Management system, and implementation of a Citywide Electronic Document Management system. Internal organizational development priorities include a need to lead cultural and operational changes and to replace outgoing staff and the accompanying loss of "institutional memory."

The nature of this role requires a total commitment towards the mission and sense of purpose of the department. This requires creative and innovative solutions, a tremendous energy level, an active and engaged leadership style, a commitment to service and a passion for providing excellent technology solutions. The Bureau Manager will also maintain an active presence in working with policy makers, elected officials, City department heads and other key members of the user community in representing the department and ensuring business needs are addressed in a proactive, positive and innovative fashion.

The ideal candidate is a strategic thinker that brings high levels of vision and innovation in tandem with the ability to operate in a fast paced, fluid and dynamic operational environment. A collaborative, active, and engaged leadership style will be essential towards creating a positive, team-oriented environment and in establishing positive relationships with staff, peers, and the executive leadership team and policy makers. In helping create a sense of trust and accountability, the new CSB Bureau Manager will be an open and sharing communicator and progressive mentor focused on staff development. The expectation is to effectively navigate, address, and adapt to the myriad of complex organizational considerations with a high level of energy and sense of enthusiasm. A high premium on service delivery and positive customer experiences will be essential in being perceived as a true business partner with city operations. Industry benchmarking and implementation of best practices are expected in this role along with an ability to effectively manage and communicate the balance between customer expectations and operational capacity.

The position requires a minimum of seven or more years professional level experience in information technology, business administration or computer support fields with at least three of those years at an administrative or supervisory level with overall responsibility for budgets, personnel administration and project management. A BA/BS degree from an accredited college or university in Computer Science, Information Systems, Public Administration, Business or related field is required and a Master's degree is highly desirable. The ideal background will include a mix of private and public sector experience at the management level with a focus on IT customer service and asset management.