Under general supervision:  to perform basic general office duties and clerical tasks for Customer Service; and to do related work as required.
 

FILING DEADLINE: This recruitment will close on Thursday, February 21, 2019, 5:00 p.m., or upon the District's receipt of the first 200 applications.

•  Handles a high volume of incoming telephone call and walk-in customers.
• Receives water payments and deposits and maintains cash drawer.
• Establishes new customer accounts.
• Answers and coordinates radio messages from District personnel.
• Receives and responds to inquiries, complaints, and service requests and/or directs them to the proper personnel or departments for resolution.
• Keeps all customer accounts and records up-to-date through use of data processing input forms.
• Files and processes customer accounts and service connection records and maintains various filing systems.
• Performs special assignments as directed.

• Communicates orally with District management, co-workers, and the public in face-to-face, one-on-one settings.
• Must be able to carry, push, pull, reach, and lift objects and supplies weighing up to 20 lbs.
• Regularly uses a telephone for communication.
• Uses a two-way radio for communication.
• Uses office equipment such as computer terminals, copiers, and FAX machines.
• Sits for extended time periods.
• Hearing and vision within normal ranges.

• District policies and regulations regarding the establishment and maintenance of services.
• Computerized billing and service information systems.
• Basic mathematics.

• Perform a variety of difficult and sensitive Customer Service functions regarding the establishment and maintenance of District services.
• Research and evaluate information regarding customer service and payment problems.
• Make mathematical calculations quickly and accurately.
• Use a calculator, typewriter, and other office machines.
• Type at a rate of 35 words per minute from clear, legible copy and do statistical typing.
• Use computerized billing and customer information systems and software.
• Maintain tactful and good relations when working with the public regarding District services and complaints.
• Issue, receive, and comprehend oral and written communications.
• Communicate diplomatically and knowledgeably with District employees and the general public.
• Ability to communicate in the Mandarin language fluently is desirable but not required.
• Establish and maintain cooperative working relationships.

• Ability to pass a pre-employment physical.
• Valid California Driver's License - Class "C".  Must maintain an acceptable driving record as determined by the District's insurance carrier.
• Reliable Home/Cell phone in service at all times.
• Reliable personal transportation.