CUSTOMER SUPPORT REPRESENTATIVE TRAINEE
Traffic Administration Services
1 position available 
$13.25 /Hour
Part-time Contract Position
 

Through a contract and on behalf of the Los Angeles County Superior Court, Traffic Administration Services provides customer support assistance and problem resolution to individuals doing court mandated traffic school.  As part of the division, the Customer Support Representative Trainee will gain hands-on experience in the workings of the program.

This is a Part-Time Contract Position, 20 hours per week (1:00 – 5:00 p.m.)

Under direct supervision, perform assignments requiring the use of independent judgment and problem solving techniques.  Employees are expected to acquire and demonstrate considerable knowledge of assigned program procedures.

•  Ability to multi-task, work independently, and demonstrate patience when dealing with, occasionally irate or frustrated, callers.
• Possess strong customer support skills and experience handling a multi-line phone system.
• Comfortable working with email and other software (Microsoft Outlook, Excel, Word and database).
• Possess excellent follow up and organization skills.
• Regular attendance is an essential job function.

Possession of a valid California Driver's License and a satisfactory driving record is required. 

Successful candidates must complete a thorough background investigation, including a fingerprint search and physical evaluation prior to appointment.

NOTE:  A resume cannot be substituted for any section of the online application and/or supplemental application.

Those applicants whose qualifications most closely meet the needs of the Division, will be invited for the examination process, that includes a written examination and interview appraisal.
 
Human Resources staff will notify all applicants of their application status via email.  Candidates are responsible for monitoring correspondence from this office by checking their e-mail account in a timely manner.

Annual salary placement within the range will commensurate with candidate's qualifications.
 
Section 3 compliant. This is a grant-funded position. Continuation of employment is contingent upon continued funding.
 
RECRUITMENT NUMBER:  18086

CLOSE: FRIDAY, DECEMBER 28, 2018 @ 5:00 PM
APPLY IMMEDIATELY. POSITION MAY CLOSE WITHOUT PRIOR NOTICE