Serves as the contact person for guest relations. Assists the guests and provides interpretive information to guests. Ensures guests receive an exceptional level of service in person, over the phone, by email and social media. Receives, records and resolves guest complaints and concerns.

 

Processes guest reservations and check-in. Distributes parking permits. Assists with event operations. Coordinates scheduling related to use of the facility.

 

Plans and implements a cohesive marketing strategy for all facets of the Beach House.

 

Updates website and day use activity schedules. Maintains Beach House calendar, voicemail box, e-mail box and all social media.

 

Drafts commuincations and marketing materials for management approval. Creates and sends monthly public mass marketing emails. Designs and establishes interpretive displays, including signage, flyers and other outreach and marketing materials. Coordinates print production of materials.

 

Provides guidance, training and direction to assigned staff and volunteers. Prepares work schedules and monitors timecards, as assigned.

Performs clerical support duties for supervisory and administrative staff. Enters and/or oversees the daily data entry. Prepares minutes, agendas, reports and correspondence, and schedules appointments and meetings. Proof-reads and edits written materials for accuracy, clarity, spelling, punctuation and grammar. Reviews, sorts and distributes mail and responds to routine correspondence and email. Inventories and orders supplies.

 

Processes activity registrations and collects fees,. Prepares and makes deposits to Treasury as needed. Reviews, processes and/or issues invoices. May maintain program and financial records and files.

 

Processes Requests for Warrants and payment of invoices. Reviews calculations and irregularities in billing. Initiates follow-up with vendors to investigate and/or resolve problems, as assigned.

 

Assists with the implementation of the volunteer programs, including coordination of schedules, compiling service records, and assisting with program evaluation.

 

Provides staff support for City programs and activities. Assists in gathering data for studies and surveys. May schedule facility use and issue permits, as assigned.

 

Monitors the property and enforces policies, rules and regulations.

 

Works collaboratively with co-workers, contractors, volunteers and the public to provide a seamless delivery of services. 

 

Performs other related duties, as assigned.

Knowledge of:

 

Guest relations.

Principles of marketing and social media

Effective customer service and conflict resolution techniques.

Modern office procedures, practices and equipment.

Business English, spelling, punctuation and grammar.

Principles, practices and procedures of bookkeeping and recordkeeping.

Billing practices and procedures.

General computer software applications, including website maintenance, spreadsheets, word processing and desktop publishing

Computer graphics programs and graphics media including but not limited to InDesign, Illustrator, Photoshop and Acrobat.

Basic mathematics.

Cash handling techniques. 

Community outreach strategies.

Basic desktop publishing.

Effective training techniques.

Basic principles of supervision.

 

Ability to:

 

Provide effective customer service by responding to public inquiries, complaints and requests in a tactful manner.

Communicate effectively, both orally and in writing.

Follow written and oral instructions.

Learn, understand, interpret, and explain basic provisions of the Municipal Code and department rules and regulations.

Set-up and maintain office files for electronic and hard copy documents.

Operate a variety of office equipment.

Train, coordinate and schedule the work of staff and volunteers.

Perform basic mathematical computations.

Use independent judgment and initiative.

Resolve procedural problems and develop and implement solutions.

Prioritize work to meet deadlines.

Maintain confidentiality.

Learn and use applicable software.

Establish and maintain effective and cooperative working relationships with City employees and the general public.

 

Skill in:

 

Guest relations.

Development of written and graphic arts outreach and marketing materials.

Working effectively with persons from diverse social, cultural and economic backgrounds.

Reading, writing and communicating in English at an effective level.

Using personal computers with applicable software and spreadsheet applications.

Providing mentoring, including use of effective training techniques.

 

 

Education, Training, and Experience: 

 

Graduation from high school or the equivalent.

                                                                                         

Three years of recent, paid work experience providing customer service requiring significant interaction with the public and performing complex clerical support duties which include marketing, advertising, or graphic design work. Hotel, resort, event venue and/or event services experience is desirable.