8/21/2018 4:34:46 PM 699
$85,000.00 - $105,000.00 Annually
City of Long Beach, CA
Unclassified - Full-Time, Permanent
Financial Management - (UC)
FM17-058
9/18/2018 at 4:30 PM Pacific Time (US & Canada); Tijuana
The Community
Ideally located on the Pacific Ocean south of Los Angeles and, just west of Orange County, Long Beach is the sixth largest city in the State of California. Offering all the world class amenities of a large metropolitan city, coupled with its strong sense of community and pride, Long Beach is one of the most vibrant communities in the country. The City has been referred to as the "Most Diverse City" in the country by USA Today and one of the "Best Communities for Young People" two years in a row.
With its ideal location in Southern California, year-round comfortable climate, healthy business environment and far ranging cultural pursuits, the City is alive with activity. Long Beach is home to an abundance of cultural and recreational options. Expansive beaches, three marinas, five golf courses, the Aquarium of the Pacific, the Queen Mary and the annual Grand Prix of Long Beach serve to draw 5.5 million visitors a year.
The City's full-service commercial airport has preferred flight schedules, carriers, and an overall accessibility that makes it the travel friendly alternative to other Southern California airports. In addition, Los Angeles' rail transit system, the most used light rail system in the country, connects the city to the entire region. Long Beach continues to make significant investments in its parks, beaches, streets and other amenities (including a new city hall) indicative of the financial stability and health of the City.
Long Beach is home to California State University, Long Beach, the second largest university in the state and ranked the No. 3 best–value public college in the nation. Numerous other major universities and community colleges are within short driving distance including UCLA, USC, Pepperdine University and Long Beach City College. Serving the K-12 student population, the Long Beach Unified School District consistently ranks among the Top 10 urban school districts in the country.
City Government
The City of Long Beach is a Charter City governed by nine City Council Members who are elected by district and a Mayor who is elected at-large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and Mayor are subject to a two-term limit, which allows them to serve for a maximum of eight years. The City Council appoints a City Manager and a City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is a full-service City providing all traditional public services. Over 5,400 full and part-time employees support municipal operations with the majority being represented by eleven employee associations. In addition to its traditional services, Long Beach also maintains one of the world's busiest seaports, which serves as a leading gateway for international trade. The City also has its own full-service commercial airport, a Gas & Oil Department, and is one of only three cities in California with its own Health Department.
To learn more about the City of Long Beach, go to www.longbeach.gov
The Department and Bureau
The Department of Financial Management administers the financial affairs of the City and provides related services to citizens, elected officials, and City departments. The Department is charged with managing revenues, expenditures, purchasing, accounting, budgeting, investments, cash management, and debt issuance and management. With a staff of approximately 240 employees, the Department includes the Bureaus of: Administrative Services, City Controller, Budget Management, Commercial Services, City Treasurer, Business Services, Fleet, and Financial Controls.
The Commercial Services Bureau, comprised of 43 staff, provides a range of customer and financial services to the City and its residents including billing, collections, payment processing, and customer services.
The Position
The Department of Financial Management has an immediate opening for a full-time, at-will Customer Service Officer in the Commercial Services Bureau. The Customer Service Officer is a new management position responsible for overseeing and strengthening the Bureau's day to day customer support operations. The Customer Service Officer is one of two officer-level positions reporting directly to the Commercial Services Bureau Manager. The Customer Service Officer supervises teams consisting of a Customer Services Supervisor who oversees a group of Customer Service Representatives. Each team runs an independent operation. The Customer Service Officer will be assigned responsibility over two or more of the operations below. Operation assignments may rotate between bureau officers.
Roles and Responsibilities
Requirements to File
Minimum Qualifications
Compensation and Benefits
The annual salary for this position is expected to be in the $85,000 to $105,000 range depending on experience and qualifications.
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