The common theme for all departmental efforts is "services and solutions delivery", so a high level of service support is essential.  The primary focus of this position is to manage, design, configure, develop, maintain, and support business systems and multiple enterprise applications; responsible for the planning, acquisition deployment, development of technology solutions and ongoing support of departmental and citywide applications; teamwork and collaborative approach to working with other Information Services Department (ISD) staff and users.

The Ideal Candidate will have knowledge and hands-on experience with business process analysis, development and programming. This candidate will be passionate about technology, an independent thinker, team-oriented, collaborative, and able to establish positive relationships with coworkers and other departments' staff.  The ideal candidate should be comfortable communicating with management and employees at all levels of the organization.  A creative thinker and solutions-oriented focus are essential capabilities for this position.  The City currently has a number of critical projects in various phases of implementation.  The ideal background will include a mix of private and public sector hands-on experience with IT business applications for software development projects.  

JOB SUMMARY
Under general supervision, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and/or software systems to meet business needs.  

SUPERVISION RECEIVED AND EXERCISED
Reports to: Information Technology Manager; Senior Information Technology Analyst

DISTINGUISHING CHARACTERISTICS

Information Technology Analyst I is the entry-level classification in the Information Technology Analyst series.  Positions assigned to this class require knowledge of the profession's basic principles and theories to perform routine and basic systems analysis and programming work.  

Information Technology Analyst II is the intermediate-level classification in the Information Technology Analyst series.  Positions assigned to this class require knowledge of the profession's generally accepted principles, theories, and best practices to perform standardized systems analysis and programming work.

Incumbents may be assigned to perform work in support of Business Systems or Infrastructure.  

• Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating City network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements 
• Provides professional customer support for system-related software and/or hardware issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations 
• Maintains effective relationships with vendors and their technical support personnel
• Evaluates, plans, implements, and integrates new systems; performs research, gathers costing information, and recommends hardware and/or software  
• Develops web applications, business applications, server components and data interfaces 
• Performs system administration tests such as database security management and disaster recovery 
• Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms
• Creates design documents; writes codes; develops technical documentation
• Designs, develops, tests, documents and maintains various databases and websites
• Provides professional systems support to users of particular applications and/or information services staff
• Maintains and administers server platforms 
• Designs, administers, monitors and makes provisions for physical and data storage 
• Monitors, administers, and maintains virtual infrastructure  
• Designs and administer network directory and file server platforms; adds users, computers, and servers to active directory domain
• Assists with the development and integration of new tools for compliance with department requirements.
• Investigates, troubleshoots and resolves issues at the server level
• Installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals
• Monitors server network traffic, performance and security; identifies and resolves security issues; checks server logs to detect intruders 
• Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures implements solutions
• Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field 
• Cross trains with other Information Technology Analysts to provide back-up coverage during absences
• Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines
• Performs related duties and responsibilities as assigned

MINIMUM QUALIFICATIONS

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying.  A typical combination includes:
Knowledge of:  
- Theories, principles, and practices of system analysis and design and business applications
- Applicable local, state, and federal laws, rules, and regulations governing information systems
- Principles and practices of troubleshooting computer hardware, software and network problems
- Programming methods and techniques
- Operational characteristics of computer systems, applications, and peripheral equipment  
- Information systems security concepts, practices and methods
- Principles and practices of quality assurance
- Complex software tools, test equipment and measurement techniques
- Methods and techniques of developing and presenting technical documentation
- Principles and practices of record keeping
- Server platforms and operating system components for mainframe, microcomputer and/or client server systems
- Techniques and practices used in maintaining and operating information processing systems
- General operational characteristics, configuration and set up of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment
- Networking principals and methodologies
- Functionality of firewalls, switches, routers and peripherals and the interaction within the network infrastructure

Ability to:  
- Analyze and design computer systems and programs in specified application areas
- Prepare clear and concise technical reports and diagrams
- Identify, recommend and implement improvements to systems, applications and service delivery
- Read, interpret and apply complex technical publications, manuals and related documents
- Organize and prioritize projects and tasks
- Analyze, identify and resolve systems and applications malfunctions; analyze, troubleshoot and remediate systems and application errors
- Effectively communicate technical information to users
- Exercise judgment and creativity in analyzing situations, identifying problems and recommending resolutions
- Work as a team member
- Report to work as scheduled; provide regular and predictable attendance
- Establish and maintain cooperative and effective working relationships with those contacted in the course of work
- Communicate effectively, orally and in writing

Education:  Bachelor's degree in Computer Science or closely related field.  

Experience: One year's computer programming experience.   

License/Certificate:  A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment.

FLEXIBLE STAFFING/RECLASSIFICATION
At the discretion of the department head, positions may be filled at the level of Information Technology Analyst I or Information Technology Analyst II depending upon the level of skill and experience required of the department.  This vacancy will be filled at the Analyst I level.

Information Technology Analyst I incumbents may be recommended for reclassification upon meeting the minimum qualifications of the Information Technology Analyst II and acquiring professional designations/ certificates for performance of the higher level duties.  The minimum requirements for reclassification consideration, subject to the review, recommendation and approval of the department and human resources, includes the following:

• Two years' information technology experience, including performing systems analysis and design work.

Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.

Work is performed indoors and outdoors.  Incumbents use a computer keyboard and related equipment.  Incumbents sit, stand, walk, climb, stoop, crouch, twist, bend, push, pull, reach, grasp, and lift.  Moving tools and equipment weighing 50 pounds or less may be required. When work is performed outdoors, there is full exposure to various weather conditions.  Must utilize approved safety equipment and protective, gear, including but not limited to hard hats, respirators, life vests, and/or hearing protective devices.  Near vision required to read correspondence, plans, specifications and other information. Acute hearing is required when providing telephone service and communicating in person.  Duties may require working in confined areas.  Off-site assignments and irregular work hours, including evenings and/or weekends, may be required.  

Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.