Customer Service Representative (CSR)

最後更新:07/26/2019 11:18 AM 瀏覽:261



The Customer Service Representative carries out all customer service activities such as responding to customer inquiries, processing orders and receipts; handling complaints in a prompt, courteous and effective manner. Other responsibilities include but not limited to coordinating routing and scheduling pickups with carriers. Qualified candidates will be able to plan, schedule, direct and execute the day-to-day distribution activities.

Primary duties and responsibilities of this position.

Interacts in a good working relationship with customers by responding to all inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner

Processes and inputs all customer orders

Produces inventory reports to check for product availability

Produces all related paperwork and necessary information required for customer orders

Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

Provides follow up with other departments to ensure service standards are being met

Ensures proper invoicing of accounts by verifying computer generated invoices

Prepares shipping and tracing information to customers as required

Communicates customer feedback to management including any signs of dissatisfaction

Acts as a liaison between the warehouse and customer in administration of the account

Oversees all paperwork associated with orders and inbound receipt and maintain the corresponding files

Maintains current and accurate procedure manual, which details the processing requirements of the account

Filing and managing/updated Excel spreadsheets


Education, formal training, knowledge, skills, abilities and other characteristics which are desired for this position.

Strong computer knowledge including MS Office applications

Proficient in MS Excel

Experience with office or clerical functions of warehousing, distribution or supply chain preferred – particularly in the retail sector and preferably with apparel and footwear

Basic typing skills

Familiarity with 10-key

Strong communication skills, passionate about creating value to organization and customer needs

Excellent customer service skills

Willingness to learn

HS diploma or equivalent

Jennifer Lee
(626) 366-3538