高薪招聘 Field Support Engineer

最後更新:10/09/2019 4:15 PM 瀏覽:953




Job Description:  The Field Support Engineer will perform a variety of complex technical tasks needed to install, maintain, demo, test and repair LED video wall systems.

Essential Functions:

· Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.

· Utilize field experience to support R&D efforts in the improvement of Absen products

· Provide installations and post-sale support services to customers

· Support sales representatives by providing technical knowledge to clients and potential clients.

· Coordinate the return of customer material back to company for repair.

· Assess potential application of company products or services and offers solutions that meet customer needs

· Provide technical training to customers

· Use technical knowledge of product offerings to support and build sales and support services

· Provide support in both pre and post-sales

· Assist with root cause analysis of failed components from the field

· Field and manage support calls as assigned

· Complete applicable administration in relation to the above related activities

· Travel to customer sites as needed to coordinate duties listed above

· Management of assigned tasks

· Performs all other tasks assigned that the employee is capable of performing



· Ability to break down complex problems into manageable parts

· Thorough understanding of parts’ roots and relationship to other parts

· Ability to interpret a variety of instructions in written, verbal, diagram or schedule form

· Ability to work with a high level of integrity with minimal supervision

· Excellent communication skills with ability to interact with customers in a professional manner

· Expert level service professional with ability to work with a high level of integrity and with minimum supervision

· Demonstrated ability to use sound independent judgment

· Advanced computer and networking skills

· Must be willing and able to travel 80% of the time

· Trouble-shooting skills related to electronics

· Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters and other electronic instruments

· Ability to work from schematics or rough sketches


Physical Requirements:

· Must be able to lift up to 20lbs consecutively


Education & Experience Requirements:

· Bachelors’ degree in either Computer Science, Engineering or other technical related area

· 3-5 years’ minimum experience or equivalent technical training

· 6-10+ years of LED/AV service and support experience

· Trouble-shooting skills related to electrical hardware and computer software

· AV industry or CTS certification a plus

Work Location:

· Remote/On-site

· Orlando Warehouse



· N/A



· Excellent written and verbal communication skills

· Proficiency of fluency in additional languages is preferred but not required

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