高薪招聘Service Repair Technician

最後更新:10/09/2019 4:15 PM 瀏覽:997




Job Description & Essential Functions of Service Repair Technician

Job Description:  The Service Repair Technician will perform a variety of complex technical tasks which includes LED troubleshooting capabilities designed to isolate and resolve LED issues experienced. Handle all repairs of failed components to ensure 100% operation of product/s via testing prior to returning to the client.

Essential Functions:

· Provide daily technical troubleshooting and repairs of faulty parts

· Test and validate all repairs once complete

· Complete all system tracking of material used and hours performed per work order repair

· Coordinate with Technical Support Engineer/Lead on services performed so costs can be applied towards warranty or service work order

· Manage all repair tasks assigned

· Complete applicable administration in relation to the above related activities

· Evolve technical database repository for tech support use. (Problem/Solution Tree) management.

· Provide RMA / Tech support health reporting as needed by management

· Conduct routing tests and solve mechanical or electronic problems involved in the operation of the products

· Streamline efficiencies through organization of repair work stations

· Complete proper tagging and movement of material in and out of repair center

· Work with material management / warehouse team for logistics and proper packaging of repaired parts

· Performs all other tasks assigned that the employee is capable of performing



· Ability to break down complex problems into manageable parts

· Through understanding of parts’ roots and relationship to other parts

· Ability to interpret a variety of instructions in written, verbal, diagram or schedule form

· Ability to work with a high level of integrity and minimal supervision

· Demonstrated ability to use sound independent judgement


Physical Requirements:

· Must be able to lift up to 20lbs consecutively


Education & Experience Requirements:

· Associates degree in either Computer Science, Engineering

· Technical Service certification or equivalent technical training and 2+ years of LED/AV service/repair center experience

· Preferred LED/AV experience

· Soldering, heat guns, circuit board repairs, mechanical repair, electrical repair, and potical repair experience

· Complex system circuit level repairs

· Intermediate computer and networking skills

· Experience working with MS Suite, ERP/CRM systems

· AV industry or CTS certification a plus

Work Location:

· Orlando Warehouse



· N/A



· Excellent written and verbal communication skills

· Proficiency of fluency in additional languages is preferred but not required

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