Under immediate supervision, provides support for the development of any current or future programs within the IT department; assist with day-to-day duties, conducts research, troubleshoot, and compiles information. Specifically, this person will be responsible for supporting the major functions within IT department, to:
Provide technical support for end users including PC hardware components, desktop operating software and application software.
Monitor and respond to Service Desk support request.
Troubleshoot and resolve basic computer, network and access problems for end-users.
Configure and deploy hardware and software to end users, including imaging.
Basic understanding of Active Directory administration.
Assist with database administration, inventory management, intranet sites updates, IT documentations, and IT projects.
This internship will run concurrently with school for a duration of up to twelve months based on business needs. This internship will require a minimum of 15 hours, and a maximum of 20 hours of work on-site each week during Monday through Friday between the hours of 6:30 am and 4:00 pm, but OCSD will allow flexibility during final exam periods.
Qualifications & Requirements
This position requires full-time college enrollment in a four-year bachelor's degree program or graduate program, majoring in information technology, computer science, or a closely related program at a local university with a status of at least junior standing and with at least one year of school remaining. Experience with Microsoft Office applications is highly desired. The Ideal candidate will have a strong work ethic and initiative, and will have the ability to work successfully in a team environment. The successful candidate must possess strong written and verbal communication skills as well as strong analytical skills. All applicants will be required to furnish a verification of enrollment from the registrar's office indicating "student in good standing" prior to employment with the District. Applicants must provide a letter of recommendation from a professor as part of their application.
The ideal candidate will possess the following qualifications:
Proficient in Microsoft Office 365 and Windows 10 operating system.
Customer service orientated and experience working in a customer service driven environment.
Good verbal and written communication skills.
Strong analytic, quantitative, and problem-solving skills.
Familiarity with software installations as well as basic network and computer configurations.
Familiarity with writing code in SQL or .NET a plus.
Physical Demands Must possess mobility to work in a standard office setting or laboratory, if applicable, and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Environmental Elements Employees work in an office or laboratory, if applicable, environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Disaster Service Workers All Orange County Sanitation District employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the Orange County Sanitation District requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency.
OTHER information For the full range of duties, responsibilities, and essential job functions please review the Classification Specification for this position found on our website.
Applicants must clearly demonstrate, through their application materials, that they meet the minimum requirements as outlined in the job announcement and class specification to receive further consideration. However, meeting the minimum requirements does not guarantee an interview. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process.
Employment is contingent upon successful completion of OCSD's pre- employment process, which includes a background investigation and a physical examination. For some positions, this may include a drug screen. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification.
OCSD only accepts applications submitted via our online application system. Resumes submitted via mail, fax or email will not be accepted.
The provisions of this announcement do not constitute an expressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice.