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Captek Softgel Intl. hiring Customer Service Representative

最後更新:6/6/2018 3:46:44 PM 瀏覽:874

内容詳情

The Mandarin Customer Service Representative (CSR) is responsible for maintaining positive relationships with customers on behalf of Captek by taking personal and complete responsibility for each customer contact and by ensuring all customer requirements are met. The CSR has primary responsibility for meeting customer needs, from quotation to order placement to manufacturing to shipment to delivery of product. Must be able to read, wright and speak Mandarin fluently
簡介:普通話客戶服務代表(CSR)代表Captek負責與客戶保持積極的關係,為每位客戶承擔全部責任並確保滿足所有客戶要求。 CSR主要負責滿足客戶的需求,從報價到訂購,製造到發貨到產品交付。 必須能流利地讀,寫和說中文

 

Essential Duties and Responsibilities:

  • Acknowledge and appropriately greet and assist every customer in timely manner.
  • Pleasant disposition and positive communication with customer.
  • Process customer orders in courteous, efficient and timely manner.
  • Organize workflow to meet customer deadlines.
  • Maintain accurate data (including ship dates) in ERP System (SYSPRO).
  • Collaborate with multiple functional departments to identify and remove obstacles to ensuring customer requirements are met.
  • Manage telephone calls and emails professionally, efficiently, and with good communication skills.

基本職責和責任:

·         適時地迎接並協助每一位客戶。

·         愉快的氣質和與客戶的積極溝通。

·         以高效和及時的方式處理客戶訂單。

·         組織工作流程以滿足客戶的期限。

·         ERP系統(SYSPRO)中保持準確的數據(包括發貨日期)。

·         與多個部門合作確定並消除障礙,確保滿足客戶要求。

·         專業,高效地管理電話和電子郵件,並具有良好的溝通技巧。

 

Educational Qualification:

Minimum educational qualification – High School Diploma or GED equivalent.

教育資格:

最低教育資格 - 高中文憑或同等學歷GED

Experience:

Minimum of 3 years relevant work experience.

經驗:

至少3年相關工作經驗。

 

Required Skills / Experience:

  • Good communication skills both written and verbal
  • Ability to set priorities, be flexible, multi-task, and meet deadlines
  • Ability to develop and maintain professional relationships with internal and external stakeholders.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Experience working with ERP systems and SYSPRO experience preferred
  • Working knowledge of cGMPs and FDA regulations
  • Highly organized and detail oriented with the ability to work effectively in a fast paced work environment

所需技能/經驗:

·         良好的書面和口頭溝通技巧

·         能夠設定優先順序,靈活,多任務,並且能夠按時完成任務

·         熟練使用Microsoft WordExcelOutlook

·         具有ERP系統工作經驗; SYSPRO經驗者優先

·         熟悉cGMPFDA規定

·         高度組織,注重細節,能夠在快節奏的工作環境中有效工作

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles and risk of electrical shock.

The noise level in the work environment is usually moderate.

工作環境:

這裡描述的工作環境特征代表了員工在履行這項工作的基本職能時遇到的情況。 可以作出合理的調整,使殘疾人能夠履行基本職能。

在履行這項工作的職責時,員工偶爾會在移動的機械部件附近工作; 煙霧或空氣中的微粒以及電擊風險。

工作環境中的噪音水平通常較低。

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

身體需求:

這裡描述的身體需求代表了員工必須滿足的要求,才能成功完成這項工作的基本功能。 可以作出合理的調整,使殘疾人能夠履行基本職能。

員工偶爾需要舉起重達25磅。 這項工作所需的具體視覺能力包括:近距離視力,周邊視力和調整焦點的能力。 在履行這項工作的職責時,偶爾要求員工站立; 步行; ; 用手指,手柄或手感; 用手和手臂伸手; 爬升或平衡; 彎腰,跪著,蹲下,爬行,說話或聽到。

email: Margaret.Ng@capteksoftgel.com

 

聯係方式
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Margaret.Ng@capteksoftgel.com