DEADLINE TO APPLY: Wednesday, June 10, 2020 at 6:00 p.m. or until 50 qualified applications have been received (whichever comes first).
Under general supervision, performs routine installation, operation and maintenance of the City's desktop hardware and software computer resources; assists desktop computer end-users with general desktop support and network/server access inquiries; assists with the more complex installation of desktop computers, telephones, mobile desktop computers and their associated applications and peripherals for operations throughout the organization.
Work schedule will vary but may be required to work full days on Mondays and Wednesdays.
Current CalPERS members are not eligible to apply for this position.
Examples of Duties
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
Analyzes, diagnoses and resolves routine desktop computer problems for end users,
and recommends and implements corrective solutions, including off-site repair for remote users as needed.
Installs and configures desktop computer hardware and software for the City department end-users; assists end-users with general IT problems; checks, maintains and repairs desktop computer and hardware and software.
Tests and evaluates desktop computer software; makes recommendations to the IT supervisory and management staff about upgrades and applications of equipment and software; makes minor modifications to software as required to meet operational needs.
Assists with maintaining the inventory of all desktop computers and their associated peripheral components (i.e., monitors, keyboards, hard drives, modems, network interface cards, etc.) and of all desktop telephony systems and their associated peripheral components (i.e., telephones, mobile phones, chargers, cables, adapters, etc.)
Performs related duties as required.
Basic operational characteristics of information systems and peripherals.
Principles and practices of customer service.
Computer software and operating systems.
Basic methods and techniques of evaluating and testing software applications.
Basic methods and techniques used in troubleshooting various computer application problems.
Basic principles and practices of network, hardware and software troubleshooting.
Basic principles and practices of computer science and information systems.
Respond to and identify user computer related problems.
Install and configure desktop computer systems and peripheral equipment.
Troubleshoot a variety of desktop systems hardware and software.
Install, test, and evaluate hardware and software.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: College level students majoring in MIS, Computer Science, Information Systems, Computer Engineering, or other related field AND currently enrolled in at least twelve (12) units at an accredited college or university that have attained Junior or Senior level status.
For consistency purposes, the City uses the California Post-Secondary Education Commission definitions of student levels: Junior - At the California State University, student level junior refers to students who have completed 60 to fewer than 90 semester or 90 to fewer than 135 quarter credit hours. At the University of California, junior refers to students who have completed at least 90 but not more than 134.9 quarter units (60-89.9 semester units).
Senior - Refers to students who have completed 90 or more semester or 135 or more quarter credit hours.
License or Certificate: Possession of an appropriate, valid driver's license.
ADDITIONAL REQUIREMENTS: Please attach the following to your application: 1. Cover Letter 2. Resume 3. Your most recent school transcripts
PHYSICAL DEMANDS and WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office environment with some travel to different sites; incumbents may be required to work extended hours including evenings and weekends.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Hearing: Hear in the normal audio range with or without correction.