With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

Monday, January 27, 2020 at 8:00 a.m. to Friday, February 7, 2020 at 5:00 p.m. (PT)

Open Competitive

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. With more than 36 diverse departments and over 2,300 different job descriptions, the County offers a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the nation. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax and rejuvenate in order to reach your fullest personal and professional potential.

• Highly motivated individual who enjoys assisting dedicated engineers pushing forward Information Technology in the public sector for the purpose of improving the services we deliver to our residents.
• Works well in performing routine information systems tasks needed to keep our services and organization running.
• Willing and able to provide solutions to common user or system related issues.

About the opportunity:
 

Job Expectations:

Provides assistance to professional information technology staff engaged in the implementation of departmental systems, hardware and software or may serve as initial contact point for the reporting of customer related information system trouble calls.

The essential job functions include:

• Provides support to systems customers and/or to departmental staff for a variety of information technology related issues including the identifying, tracking, documenting, researching, and resolving of basic problem calls.
• Serves as a liaison between field staff and centralized IT staff by answering questions, providing instructions and furnishing written materials, forms, and policies and procedures related to departmental and County IT systems.
• Responds to reported desktop related connectivity problems such as issuing or resetting customer passwords.
• Instructs systems customers on navigation and utilization of on-line computer related programs and procedures.
• Supports IT professionals by performing routine systems testing, including validating user manuals, procedures, and other instructional materials.
• Following established procedures, conducts acceptance testing on software tools.
• Assists in documenting Help Desk calls that require higher level research and investigation.
• Extracts and summarizes report data; compiles statistics, analyzes data, and prepares reports for management.
• Assists in the procurement, delivery/pick up and inventory control processes of departmental hardware, software and peripheral equipment, as needed.
• Coordinates IT training scheduling for departmental staff, as needed.
• Assists in IT technical training of departmental users, as needed.
• Acts as lead to Information Technology Aides and other clerical personnel.
• Assists in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware, as needed.

Your Background:

One (1) year, full-time equivalent experience within the last five (5) years providing assistance to professional information technology staff and providing routine customer related information systems related tasks at the level of Los Angeles County class of Information Technology Aide*.

**Centralized Information Technology organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit.

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

2 -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

Endorsement of County Qualifications
For Los Angeles County employees who wish to qualify using experience gained in county classifications not listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus, or reclassification study with CEO Classification with your application at the time of filing or within fifteen (15) calendar days from the last day of the filing period.  Out of Class Bonuses, Temporary Bonuses, and Additional Responsibility Bonuses must be approved/signed by the departmental HR Manager or designated representative or will not be accepted.  Employees do not need to submit such verification if they hold or have held one of the positions above, or a position deemed to be at equivalent level.  

Additional Information:

Once we have identified that you meet the requirements, an invitation regarding the following assessment processes will be sent:

• Part I is comprised of two multiple choice assessments, weighted 80%, covering Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Professional Potential, Achievement Orientation, and Verbal Ability.

• Part II is an online multiple choice assessment, weighted 20%, covering the following Professional/Technical Knowledge area:
  • Computer Technical Support, covering the following topics: Backup and Recovery, Device Support Software, Hardware Components, Hardware Troubleshooting, Network Troubleshooting, New Hardware Installation, Peripheral Troubleshooting, and Security and Biometrics.

At the end of the Assessment Process, if you pass with 70% or higher on each part, your name will be placed on a list. The list of everyone who passed is valid for 6 months and will be used to fill vacancies throughout Los Angeles County. If you do not pass Parts I or II, you will be notified via e-email or USPS mail. Scores cannot be given over the telephone.

Multiple choice tests are not reviewable per Civil Service Rule 7.19

There are websites that can help prepare for the assessments. One is our Online Test Prep site, found at http://hr.lacounty.gov/job-search-toolkit/.

Another resource is the SHL website, located at http://www.shldirect.com/practice_tests/. These are guides to assist in preparation, but we suggest reviewing any materials you think necessary.

If you took an identical assessment part in the past 12 months, we automatically transfer your answers to this opportunity. Similarly, your assessment responses for this opportunity will be transferred to any future opportunity using the same assessment part for the next 12 months.

How to apply:

We only accept applications online. Any submission by U.S. Mail, Fax, or in person cannot be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. Your application status can also be tracked using this website.

Fill out the application completely. The acceptance of your application depends on whether you have clearly shown that your background matches or exceeds the requirements. Provide any relevant job experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of the employer, job title, beginning and ending dates, number of hours worked per week, and description of work performed. If the application is incomplete, it will be rejected.

We need for you to use your own social security number during filing to ensure your application is processed accurately. Federal law requires that all employed persons have a social security number.

For those unable to apply from home, computers are available at public libraries throughout Los Angeles County.

We need you to have your own user ID and password. Using someone else's account may erase an applicant's original application record.

If you need more information, we would be happy to help. Please contact us using the following information:

Exam Number: R2585F-R

Department Contact Name: Paolo Galdones

Department Contact Email: pgaldones@hr.lacounty.gov

Department Contact Phone: (213) 738-2232

California Relay Services Phone: (800) 735-2922

ADA Coordinator Email: adarequests@hr.lacounty.gov  

Teletype Phone: (800) 899-4099|Alternate: (800) 897-0077

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.