• Highly motivated individual who enjoys assisting dedicated engineers pushing forward Information Technology in the public sector for the purpose of improving the services we deliver to our residents.
• Works well in performing routine information systems tasks needed to keep our services and organization running. 
• Willing and able to provide solutions to common user or system related issues.

About the opportunity:

Job Expectations:
Works in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement and better quality of life continues uninterrupted.

The essential job functions include:

• Provides support to professional information technology staff by performing routine systems testing, including validating user manuals, procedures and other instructional materials.
• Collects, documents, maintains and distributes departmental Information Technology materials.
• Provides support to systems customers and/or to departmental staff for IT issues by documenting, and tracking user problem calls.
• Responds to routine information technology related problems, such as issuing or resetting customer passwords.
• Gathers and retains systems documentation including: flow diagrams, screen and report samples, error messages and processing instructions.
• Extracts and summarizes report data; compiles statistics and prepares reports for staff analysis; prepares charts, graphs and forms as assigned.
• Assists in providing training to personnel in the use of new user screens, procedural on-line job instructions and other office systems.
• Assists in the procurement, delivery/pick up and inventory control processes of departmental hardware, software and peripheral equipment as needed.
• Provide IT guidance to departmental personnel as needed.
• Assists in the installation, configuration, maintenance, and troubleshooting of information technology devices as needed.

Your Background:

Two (2) years, full-time equivalent experience of highly specialized* clerical experience within the last five (5) years, involved with information technology including the use or installation of desktop software.

*Highly specialized clerical experience for this exam is technical support experience in an IT environment.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to perform the job.

PHYSICAL CLASS:
This position's physical expectation is light, which may include considerable walking, occasional lifting up to 10 pounds, and some bending, stooping, or squatting.

Once we have identified that you meet the requirements, an invitation regarding the following assessment processes will be sent:

Examination Content:
This examination will consist of two online multiple choice assessments weighted 100% covering Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Professional Potential, Achievement Orientation, and Verbal Ability.

At the end of the Assessment Process, if you pass, your name will be placed on a list.  The list of everyone who passed is valid for 6 months and will be used to fill vacancies throughout Los Angeles County.  If you do not pass, you will be notified via e-email or USPS mail. Scores cannot be given over the telephone

Multiple choice tests are not reviewable per Civil Service Rule 7.19

How to prepare for this exam:
There are websites that can help prepare for the assessments. One is our Online Test Prep site, found at http://hr.lacounty.gov/job-search-toolkit/.

Another resource is the SHL website, located at http://www.shldirect.com/practice_tests. These are guides to assist in preparation, but we suggest reviewing any materials you think necessary.

Transfer of scores:
If you took an identical assessment part in the past 12 months, we automatically transfer your answers to this opportunity. Similarly, your assessment responses for this opportunity will be transferred to any future opportunity using the same assessment part for the next 12 months.

How to apply:
We only accept applications online. Any submission by U.S. Mail, Fax, or in person cannot be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. Your application status can also be tracked using this website.

Fill out the application completely. The acceptance of your application depends on whether you have clearly shown that your background matches or exceeds the requirements. Provide any relevant job experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of the employer, job title, beginning and ending dates, number of hours worked per week, and description of work performed. If the application is incomplete, it will be rejected.