To perform a variety of moderately difficult to complex clerical duties requiring considerable program knowledge, the technical evaluation of information, and the use of advanced clerical skills; and to provide lead supervision to others engaged in clerical activity as assigned.
 
Positions allocated to this class are distinguished from the Clerical Assistant I classes by the performance of duties involving the exercise of a greater degree of independent judgment, technical knowledge and initiative with a minimum of direction and supervision. Incumbents are assigned primary responsibility for maintaining records, carrying out procedures and effecting public contacts which require considerable knowledge of department procedures and office policies. Incumbents are expected to deal with the public and solve most work-related problems independently and refer to supervisory personnel only those matters which involve policy interpretation or decision, technical questions and unusual public relations problems. Although the Clerical Assistant II and III are flexibly staffed, some positions may be permanently assigned to the II level.

Depending on assignment, duties may include, but are not limited to the following:
 
Representative Duties:

Education/Experience:
One year of general clerical experience with included frequent public contact.  Equivalent to completion of the twelfth grade.

Modern office procedures, methods and computer equipment; principles of business letter writing and basic report preparation; principles and procedures of record keeping; English usage, spelling, grammar and punctuation; basic mathematical principles.
 
Ability to:
Learn and apply the rules, regulations, policies and procedures applicable to the office, work area or department to which assigned; perform a wide variety of difficult and responsible clerical work; work independently in the absence of supervision; understand and follow oral and written instructions; establish and maintain records and files; assemble data and compile report information; type at a speed necessary for successful job performance; respond to requests and inquiries from the general public with courtesy and tact; perform arithmetic calculations quickly and accurately; communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work.

Selection Process:
Applicants must apply online prior to the final filing date and attach a typing certificate with a net speed of 45 W.P.M. Internet/electronic typing certificates will not be accepted.  Failure to submit a typing certificate with the application by the final filing date will result in disqualification from the recruitment. Certificates must be issued and dated within six (6) months of the final date of this recruitment from a government agency, temporary employment agency, business college, or public school system, cover letters and resumes are optional.

Applications will be screened for qualifications and appropriate background and only the most qualified will be invited to participate in the examination process. Successful candidates must achieve a minimum passing score in each of the test components.  Applicants will be notified by mail as to the test date, time, and location. The examination process will include:

Typing certificate:  Pass/Fail
Written Exam:  Pass/Fail
Oral interview: 100%
 

Candidates will be required to pass a City administered pre-employment physical and may be required to pass a thorough background investigation and polygraph examination as part of the Selection Process. Candidates who do not pass will be disqualified and removed from the eligibility list.

Applicants with legal disabilities who require special testing arrangements must contact the Human Resources Department at least five (5) working days prior to the examination date.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.