The following functions are typical for this classification. The incumbent may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Operates a computer system including input, processing, interfacing and throughput to acquire the information necessary for application software. 

Monitors hardware and computer room conditions, reporting faults to immediate supervisor.

Gathers information for inventory support; performs diagnostic testing to correct computing issues.

Provides daily technical/help desk support for staff and user community; receives, logs, and tracks calls from users related to problems and questions.

Install new and/or updates computer workstations, printers and peripherals, and client software; tests desktop computer configurations for incorporation into standards.

Responds to user requests for hardware or software assistance and helps troubleshoot and solve PC problems.

Completes move/add/change (MAC) requests; inventories computer equipment and maintains computerized inventory system; orders and maintains computer supplies.

Reads hardware and software documentation for the purpose of carrying out core assignments and assisting users with identifying or solving problems.

Repairs personal computers, servers, and peripheral equipment; perform software reloads and upgrades for desktop computer systems.  

Develops, enhances, and maintains documentation. 

Perform related duties as assigned.

Minimum Qualifications
Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary.  A typical way would be:
 
Education and Experience
Graduation from high school and an AA/AS degree from an accredited college with major course work in information systems, computer science, or a closely related field and one (1) year of progressively responsible and verifiable experience in an information technology environment, including support for personal computers, networking, and server maintenance.  Experience with the latest versions of desktop operating systems, office productivity applications, and networking is highly desirable.  Certifications: CompTIA A+ certification preferred.

License/Certification/Special Requirements
Possession of a valid California Class C Driver's License and a satisfactory driving record is required at time of appointment and throughout employment in this position. Ability to work weekends, evenings, and holidays as required. Ability to work extended hours, as needed and/or required.  Applicants must be able to provide right to work in the United States; background check, fingerprinting, polygraph examination, and medical clearance required.

Knowledge, Skills and Abilities 
Knowledge of: the principles and operation of data processing equipment; modern office procedures, practices and equipment;  the operation of desktop hardware (PC, laptop and tablets) and software (MS operating and applications); principles and operations of management information systems and peripheral equipment (computers, networks, phones, internet, software and hardware applications, cabling printers); familiarity with telephones and VoIP system; computer hardware and software applications use, configuration, installation, and maintenance; basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including telephone, voice mail, fax, and related microcomputer systems.

Ability to: Maintain effective working relationships with those contacted in the course of work; communicate clearly and concisely, both orally and in writing; troubleshoot and resolve technical and product problems; escalate and ask for assistance to resolve problems; organize, prioritize, and coordinate workload activities.

Skills: Operating, installing, maintaining, configuring, and troubleshooting a variety of technical computer equipment, and peripherals, including but not limited to desktop computers, audio/visual equipment, telephone equipment and accessories, mobile computing (vehicular) systems and wireless access devices; developing and implementing procedures for effective installation and maintenance of computer equipment and applications; excellent troubleshooting skills to assist in diagnosing network and computer problems, documenting problems, closing Help Desk tickets, and creating desk procedures.

California Department of Motor Vehicle (DMV) Pull Notice System:  An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Driver's License status on a periodic basis to the City of South Gate. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles. 

Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, talk or hear; exposure to confining work space and electrical hazards; ability to travel to different sites and locations.  The employee is occasionally required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  The noise level in the work environment is usually quiet.  Incumbents are not substantially exposed to adverse environmental conditions.

Application Packets Must Include:  A fully completed online employment application which: 

• Covers at least the past 10 years of employment history (or longer if you have other relevant experience).
• A typing certificate is required and must be submitted as an attachment to your online application.
• Must be specific in describing your qualifications for this position.Failure to state all pertinent information may lead to elimination from consideration.Stating "See Resume" is not an acceptable substitute for a completed application.

• The applications will be screened and those applicants possessing the most desirable qualifications on the basis of experience, training, and education, as submitted, will be invited to continue in the selection process. This includes a Typing Skills Assessment - Qualifying, Qualifying Written Examination, and an Oral Interview.
• Candidates who successfully complete all phases of the selection process will be placed on an eligibility list.  Current and future vacancies will be filled from this list.  Lists typically last for 12 months, but may be extended or abolished in accordance with the City's Civil Service rules and regulations.
• The City supports a Drug-Free Workplace.
• All potential employees are required to successfully complete a thorough background investigation, fingerprinting, and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening).
• New employees must complete a verification form designated by the United States Department of Homeland Security, Citizenship and Immigration Services, that certifies eligibility for employment in the United States of America.
• Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process by notifying the Human Resources Office.