• Presentation Skills
• Continuous Learning
• Influencing and shaping organizational culture
• Creativity/Innovation
• Group Facilitation
• Planning and Organizational Skills
• Strong Interpersonal/Communication Skills

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Participate in implementing a variety of organizational development and training and human resource programs and activities.


Plan, develop, coordinate, and facilitate citywide training programs; conduct needs assessments to identify citywide and department-specific training needs; design and prepare a variety of course curriculum and materials; conduct formal training sessions and act as course instructor; design, prepare and conduct course evaluation rating instruments; assess training effectiveness and modify training programs as needed. 

Conduct small group or one-on-one training interventions; meet with management to identify training and development needs and/or skill deficiencies within a work group; facilitate intervention meetings, team building, and problem solving exercises; conduct feedback sessions with managers, supervisors, and employees.


Conduct new employee orientations.

Coordinate training events including program content, event activities, speakers, refreshments, meals, travel, audio-visual equipment, and room set-up; review and recommend payment for training/development related invoices; negotiate credits as appropriate.


Update and revise policies, procedures, and regulations and various handbooks as appropriate; facilitate training on a variety of human resources policies, programs, and topics; develop training content and present to inter/intradepartmental audiences.

Publicize training courses and seminars; prepare promotional materials including course catalogs, articles, and flyers.

Conduct research, analyze data, and prepare written and statistical reports for a variety of human resources administrative, operational and policy issues; analyze alternatives and make recommendations; discuss findings with management staff and prepare reports of study conclusions; oversee and assist in the implementation of recommendations.

Provide guidance to operating departments on a variety of human resources issues; consult with managers and employees regarding the interpretation and application of practices, policies, and procedures including related laws and regulations.

Provide professional staff assistance to management staff; participate on, and provide staff support to a variety of committees and boards; prepare and present staff reports and other correspondence as appropriate and necessary.

Prepare and administer requests for proposals for a variety of training and related consulting services; draft correspondence, reports, and related documentation; develop criteria to evaluate vendor proposals and participate in the vendor selection process; submit staff reports required for Council approval; administer approved contracts.

Monitor State and Federal legislative changes on employment laws and regulations; ensure policies and procedures are compliant with any changes in law.  


Respond to a variety of surveys and operational studies; evaluate changes to human resources procedures.

May participate in the development and monitoring of assigned budget; monitor expenditures and program revenues.

Coordinate assigned activities with other departments, outside agencies and service providers.

Assign, monitor and review the work of technical and clerical staff involved in personnel functions.

Respond to public inquiries in a courteous manner; provide information within area of assignment; resolve complaints in an efficient and timely manner.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in public sector human resources; incorporate new developments as appropriate into programs.

Provide professional staff assistance to the Human Resources Director and other management staff. 

Perform related duties as required.

Experience and Education: One (1) year of responsible professional organizational development and training experience, supplemented by a Bachelor's degree from an accredited college or university with major course work in organizational development, human resources, organizational/industrial psychology, public administration, or a related field.

Knowledge of: Operations and activities of a human resources program and services; training and development, and related functions in a public sector environment; adult learning theory and practices; instructional design and curriculum development; needs assessment and course evaluation techniques; organizational development intervention strategies and evaluation techniques; facilitation techniques; basic principles and procedures of record keeping; business letter writing and report preparation; principles and practices of customer service; modern trends and legal issues in the field of human resource management; methods and techniques of research and analysis of personnel administration and statistical measurements; office procedures, methods, and equipment including computers and applicable software applications; and pertinent laws, codes, and regulations.

Ability to: Perform professional, technical and analytical human resources administration work; plan, develop and facilitate a variety of development programs, courses, and seminars; present training programs and classes; prepare clear, concise and accurate reports, memoranda, and related written communications; support City departments with coaching, consulting and development interventions; understand the organization and operation of the City and outside agencies as related to the personnel function; make independent decisions; collect, compile, and analyze information and data; understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable Federal, State, and local policies, laws, and regulations; respond to personnel related requests and inquiries from City employees and the general public; plan and organize work to meet changing priorities and deadlines; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.