Assists with administrative, analytical and technical support to the Community Broadband Division within the Information Systems Department. Performs operational support to broadband customers, vendors, contractors, consultants and other stakeholders.
*The eligible list that will be established from this recruitment will be used to fill permanent and temporary, as-needed vacancies that occur during the life of the list. The current vacancies are temporary, as-needed positions. If permanent vacancies arise, those in as-needed positions will be considered for permanent placement from the result of this recruitment.
Assists in maintaining the City's Broadband Program Customer Relationship Management (CRM) system, which includes financials, inventory control and GIS-based asset management systems. Maintains customer and vendor contracts in the CRM.
Assists with routine accounting activities for broadband operations, which include accounts payables customer accounts receivables, payroll-timekeeping, vendor procurement, invoice control, and audits. Complies and maintains asset depreciation schedules for network infrastructure and equipment.
Assists with development and implementation of marketing campaigns that promote broadband services and technologies, with responsibility for sales and revenue goals. Provides administrative support to community broadband events, customer outreach efforts and community meetings.
Assists with technical support of fiber optic cable fusion splicing, fiber terminations, and fiber testing for Fiber-to-the-Home network installations, and for network infrastructure emergency response.
Assists with network assets audits and Geospatial data collection utilizing GPS handhelds, receivers, and GIS software to import data, and establish data fields and features.
Reads digital and paper engineering drawings, schematics, and maps to determine asset location and relocations based upon planned construction.
Prepares and assembles customer contracts, exhibits, network diagrams, invoices and documents related to the business of provisioning community broadband services.
Assists with requests for proposals (RFP's), requests for bids (RFB's), and requests for quotes (RFQ's) related to procurement of network equipment based upon inventory levels, network construction and vendor services.
Assists in the coordination of educational technology programs for local high school students interested in obtaining local employment with technology firms, and digital literacy programs for adult residents. Promotes and facilitates development of next generation applications, technology prototypes, and startup websites by students during program with a measured approach to community benefits.
Generates financial reports on revenues and expenditures associated with division activities and services.
Performs other related duties, as assigned.
Principles and practices of Business Administration.
Quantitative and management analysis techniques.
Principles and techniques of project management.
Accounting and financial recordkeeping systems.
Budget preparation and administration.
Public relations and marketing techniques.
Report writing techniques.
Telecommunication concepts and broadband service delivery models.
Telecommunication infrastructure and construction methods.
Fiber optic cable splicing procedures and techniques.
Effective customer service techniques.
Prepare and maintain accurate financial records and reports.
Comprehend and perform multi-year forecasting and financial planning work.
Coordinate and monitor contract services.
Assist with development and implementation of marketing campaigns.
Conduct public outreach and promote community engagement in broadband technologies.
Research, analyze and solve administrative problems.
Read and comprehend digital and paper engineering drawings, schematics, and maps.
Prioritize work and manage concurrent assignments.
Work independently and exercise independent judgment.
Communicate effectively, both orally and in writing.
Create and maintain a positive and progressive work environment.
Establish and maintain effective and cooperative working relationships with a variety of individuals, community groups, agencies, City employees and the general public.
Provide effective customer service.
Using a personal computer and applicable software applications.
Working effectively with persons from diverse social, cultural and economic backgrounds.
Education, Training and Experience:
Graduation from an accredited college or university with a Bachelor's degree in Business or Public Administration, Computer Science or a closely related field.
One year of recent, paid work experience marketing a technical product or technology services including the responsibility for meeting annual sales and/or revenue goals.
License and Certificates:
Possession of a valid Class C driver license.
How to Apply:
Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
You must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being disqualified.
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following:
Testing may consist of any of the following: written test, performance test, evaluation of qualifications, oral interview, or any combination of these.
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
Diversity and Inclusion
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.