Under direction of the Manager of Performance Management, the Performance Management Analyst will conduct data analytics and technical assistance for programmatic support to agencies in the community, ensuring that all LAHSA funded programs are being administered effectively, efficiently and ethically. Working within the Performance Management Unit, the Performance Management Analyst identifies and addresses program gaps and needs, and works to align system goals, opportunities, and resources, addressing barriers to program and systems-level success. The Performance Management Analyst will collect and analyze both fiscal and HMIS data along with program narrative to create performance analysis and to measure project deliverables.
Essential Job Functions
Training and Technical Assistance:
Work with interdepartmental staff, including Systems, Outcomes, Fiscal and Monitoring, to assess assigned contract portfolio and to prioritize Technical Assistance and identify resources for agency support.
Enhance service performance management and reporting systems, which effectively improve LAHSAs contracting oversight and technical assistance.
Participate in aspects of funding and contracting processes, and support procurement activities as needed, Complete Program Profiles, Statements of Work, and other contract documents as required.
Works in collaboration with other departments, to ensure accurate and effective monitoring of programs, data collection, contracts implementation, and outcomes; create, review and track performance improvement plans; coordinate with other departments to ensure issues and concerns that are raised are properly addressed.
Develop relationships with various stakeholders to create value for the organization and enhance understanding of organizational, program and system issues.
Works closely with internal and external finance departments to conduct analysis on fiscal matters regarding contracted agencies, such as spend down rate, and budget modifications.
Oversee and support portfolio of LAHSA-contracted service providers, providing support to agencies, including coordinating, scheduling, and participating in site visits on a regular or as-needed basis.
Work with agencies to develop: Program Profiles, Statements of Work, identify strengths and gaps,
and design, implement, and track performance improvement plans. Provide linkage for program expertise within LAHSA's system components team when there is need for programmatic guidance.
Coordinate, facilitate, train, and support service providers in interpretation and implementation of LAHSA, ESG, CoC, any/all other funder-mandated guidance/policy and procedure into their programming and service delivery.
Coordinate, facilitate, train, and support service providers in post-award activities, in conjunction with the systems components team, such as: new contract onboarding, new program kick-off, in understanding and programming Scopes of Required Services by providing resources, best practices, and Technical Assistance to providers to ensure contracting and programming requirements are met.
Work with agencies to resolve Monitoring findings, concerns, and grievances, as well as to improve provider programming and compliance measures so as to minimize/reduce findings, concerns and grievances.
Research and Analytics:
Perform data collection, evaluation, and analysis using platforms such as Homeless Management Information System (HMIS), Tableau, and Fund Accounting software.
Create and conduct surveys, collect survey results data, monitor and evaluate survey progress and performance and prepare summaries of analysis and recommendations
Works closely with finance department, conduct research on fiscal matters regarding contracted agencies spend down/burn rate. Review and prepare fiscal inquiry to correct budgets.
Work collaboratively with the Policy and Systems department to review, analyze, and stay abreast of emerging best practices for homeless services and regulations for public funding streams.
Analyze trends in individual program data over the contract life cycle along with comprehensive correspondence to systems level performance data.
Other duties as assigned.
Knowledge, Skills & Abilities
Familiarity with the Coordinated Entry System strongly preferred.
Ability to establish excellent relationships and work cooperatively with individuals, groups and organizations that are diverse in mission, composition, function, capacity and geographic location.
Experience with program development, management and implementation preferred.
Demonstrated experience gathering, analyzing, and presenting data.
Experience with policy and cost?benefit analysis, program evaluation and research is an advantage.
Self-motivated to produce quality results, learn concepts and skills necessary to work towards a goal. Ability to learn and adapt to change, and ability to think critically and strategically.
Strong written, verbal and presentation communication skills.
Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a multi?disciplinary team environment.
Sets a high standard for personal and team performance with a focus on results.
The successful candidate will be a collaborative problem solver. Her/his work will be driven by strategic and design thinking and executed with creativity and efficiency. She/he will demonstrate patience and a commitment to treating others with respect.
Advanced proficiency with Microsoft Tools, including writing formulas; proficiency with work, PowerPoint
Experience with Design Thinking and Active Contract Management
Other duties as assigned
Training & Experience
Bachelor's Degree, masters preferred, in fields related to Economics, Public Health, Statistics, Business or Behavioral Science.
One year of experience in the provision or oversight of data analytics for health/human services or a nonprofit organization is preferred.
Three years of experience in the provision or oversight of homeless program direct services is preferred.
The ideal candidate would have strong critical thinking, research, information management and communications skills. Experience with evaluation methodology is also desirable.
Advanced degree or Post Grad Certificate in analytics, statistics, economics, mathematics, business or operations research, desirable
Salary Range: $51,314 - $74,406 Appointments are typically made between the minimum and the midpoint of the range, depending on qualifications.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at firstname.lastname@example.org; or in person @ 811 Wilshire Blvd., 6th Floor, LA, CA 90017.