Provides a wide range of professional and analytical duties in the administration of liability claims, workers compensation, health benefits, employee leaves, interactive processes, safety, wellness and related functional areas.
Who We Are The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We Do The mission of Human Resources is to be a collaborative and strategic partner, using fair and equitable practices to attract, hire, develop, support and retain a highly-qualified workforce, and to mitigate liability through effective loss prevention programs. As a Division of Human Resources, the Risk Management team oversees workers' compensation, insurance administration, and liability claims management in order to mitigate risk exposure, partners with the City Attorney's office in coordinating Citywide litigation, oversees safety and injury/illness prevention, benefits and leave administration, and employment-related ADA/interactive processes.
What We're Looking For The City of Beverly Hills is seeking an outstanding Risk Management and Benefits Analyst who will serve as the liaison and subject matter expert for the general liability claims program of the Risk Management Division. The position will be responsible for general liability, subrogation, loss and injury prevention, and contract insurance requirements. An integral aspect of this role will be oversight of third party administration for property and casualty claims. This position will also oversee claims investigations and loss, injury and illness prevention efforts. Candidates should possess prior experience working with third party administrators and have a strong understanding of contracts, risk transfer, and property and casualty insurance. Experience with claims adjusting and investigations specific to auto, facility, water, sewer, personal injury, and property damage is desirable. The ideal candidate will be self-motivated, detail orientated, have strong written and verbal communication skills, enjoy working with the public and providing superior customer service, and possess the ability to apply facts to legal and regulatory elements. This position reports directly to the Risk Manager.
Work Schedule: Based on operational need, the incumbent must be willing to work a 5/40 work schedule.
Professional experience in a government agency and working knowledge of the California TORT Claims Act.
Selection Process All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.
The selection process will consist of the following components:
The technical project and/or oral exam is tentatively scheduled for the week of September 15th. (Date may be subject to change). All candidates will be notified of their application status approximately 2-3 weeks after the close of the recruitment.
Conviction History As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.
Conclusion Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.
Disaster Service Workers: All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
(All duties may not be performed by all incumbents.)
Serves as a resource to employees and members of the public by providing expert guidance in assigned areas, such as liability, risk management, benefits, leaves, Americans with Disabilities Act (ADA) accommodation and interactive process requirements, and safety programs within the City. Provides information and assists customers (internal and external) in filing claims, completing forms and receiving information.
Acts as liaison between departments, third party administrator, adjustor and legal counsel in receiving, processing and assisting in the administration of liability claims and suits against the City; Makes claims decisions as appropriate and/or develops strategies for handling claims in consultation with claims administrator and counsel. If directed, negotiates settlements with claimants or their attorneys, and insurance carriers.
Manages and makes recommendations on workers' compensation cases and claims, coordinating with the third party administrator, employees, department representatives and designated counsel to develop strategies for case management and promote return-to-work; Advises managers, supervisors, and employees regarding workers' compensation.
As it relates to reported safety hazards, accidents, workplace injuries and other liability claims, conducts and/or coordinates investigations, reviews or writes investigate reports, and determines an appropriate course of action.
Assists with and serves as a back-up for various aspects of the City's safety program and employee wellness programs.
Maintains logs, files, computer data bases and other records related to claims and other risk management activities utilizing general Microsoft Office software as well as specialized claims management and benefits administration software and web portals; May serve as system administrator for various software programs.
Receives, compiles and analyzes data and reports related to liability and workers' compensation claims, employee benefits, leaves and safety and/or to respond to requests for internal and external needs; Summarizes and presents information regarding claims activity and trends in assigned areas.
Facilitates the interactive process under the Americans with Disabilities Act (ADA) and California Fair Employment and Housing Act (FEHA) with employees for both industrial and non-industrial temporary and permanent disabilities; works closely with employees, department managers/supervisors, other human resources staff, and outside facilitators when necessary in documenting essential functions analysis, determining reasonable accommodations and ability to perform essential functions, conducting and documenting the interactive process.
Conducts and/or oversees the overall management and day-to-day administration of an integrated leave management program, including leave and benefits provided under workers' compensation, Labor Code 4850, Family Medical Leave Act (FMLA) and California Family Rights Act (CFRA), Pregnancy Disability Leave, and paid disability leave programs.
Administers and coordinates benefit enrollment, billing and termination of benefits for employees and retired employees (including reimbursements for retirees); maintains accurate spreadsheets and databases of all employees and retirees containing benefits eligibility and calculations.
Provides guidance and information regarding employee benefits plans and resolves a variety of individual employee questions regarding benefits, coverage and interpretation of various benefits and insurance policies.
Researches laws, policies, program guidelines, and regulations to stay abreast of the most current methods of delivering an effective risk management program for the City and performs all duties in compliance with laws, regulations, policies and MOU provisions; Assists in the development and implementation of policies and procedures in compliance with laws, policies and best practices.
Assists management staff with special projects and research.
Manages contracts and aspects of departmental budget in assigned areas.
May serve as a lead to other Human Resources/Risk Management staff.
Performs related duties as assigned.
Education, Training and Experience:
A Bachelor's degree in Public Administration, Business Administration, Human Resources or a related field. A Master's degree is desirable.
Three years of increasingly responsible professional/analytical experience in risk management, human resources, benefits administration or closely related function.
Licenses and Certifications:
Possession of a valid Associate in Risk Management (ARM), Chartered Property and Casualty Underwriter (CPCU), Registered Professional Adjuster (RPA) and/or Certified Safety Professional Designation (CSP) are desirable.
Other related certifications in Human Resources, Benefits Administration and/or Risk Management are desirable.
Knowledge, Skills & Abilities
Applicable laws, rules and regulations pertaining to benefits and insurance programs, leave administration, loss control and liability claims; recordkeeping and reporting practices; and safety principles, methods and procedures specifically as it applies to the public sector
State and Federal laws relating to occupational health and safety including OSHA, Cal OSHA and California Workers' Compensation Insurance laws
Methods used in accident and claims investigation
Applicable computer software and web based applications including Microsoft Office and HRS systems
Financial/statistical/comparative analysis techniques and formulas
Records management principles, practices and methods
Report writing techniques and proper English usage
Analyze problems, identify alternate solutions, consequences and outcomes and provide recommendations
Interpret and appropriately apply relevant laws, policies and procedures, rules and regulations, and Memoranda of Understanding provisions
Implement effective customer service standards and provide excellent customer service to internal and external customers
Gather, research, and analyze data and information, draw sound conclusions, and compile and present information in a user friendly manner
Check words and numbers and make mathematical calculations quickly and accurately, verify and reconcile large amounts of data (workers' compensation claims and benefits, employee benefits billing, reports and data)
Establish and maintain effective and cooperative working relationships with members of the public, City Administrators, Department Heads, employees, third-party administrators and insurance companies
Provide training and lead direction to, and may supervise and evaluate assigned staff
Prepare clear and concise reports including technical and regulatory reports
Communicate effectively, both orally and in writing