7/29/2019 11:57:31 AM 815
$48,120.00 - $62,868.00 Annually
Pasadena, CA
Full-Time
Technology Assessment & Accountability
2019-20-29
8/6/2019 at 5:00 PM Pacific Time (US & Canada); Tijuana
*** MUST APPLY ONLINE ***
SUMMARY OF DUTIES
Under the direction of the Chief Information Technology Officer or designee, provides technical support to school and office personnel regarding software and hardware problems; coordinates the repair, replacement and maintenance of electronic or computer equipment and related information and telephony technologies; diagnoses problems and researches solutions; and uses diplomacy and interpersonal skills to extract pertinent information and assist callers. Performs triage of technical support tickets. Runs IT ticket reports for all areas of IT support. Communicates with different IT groups to review their support ticket queues weekly.
REQUIRED DOCUMENTS:
All required documents MUST be submitted electronically at the time your application is submitted.
*Unit/Degree verification (including equivalency of foreign degrees) must be submitted with the online application as an attachment in the form of unofficial transcripts. Equivalence of foreign degrees must have been reviewed and verified by a regionally accredited foreign degrees review agency.
Please note: Resumes are not required and are not reviewed in lieu of your application; therefore, ensure your application is complete.
VACANCY INFORMATION
Education:
Associate degree in Computer Technology or Computer Network or completion of sixty (60) college semester units or ninety (90) college quarter units of computer major coursework from a four year college, or university, community college, or technical college. IT CompTIA A+ or Cisco CCENT certification is desirable.
Experience:
Two (2) years of experience within the past five years providing computer desktop support. Certification or experience in at least one of the following areas: Microsoft Windows 10, Windows 7 or Windows 8.1 MCP of MCSA certifications. Experience supporting Apple hardware and software, web browsers, distributed client/server, telecommunications networks (especially LAN and WAN), and VoIP phone systems. Intermediate to expert level of knowledge of replacement of computer hardware like hard drives, computer memory, connection of printers, and computer projectors.
PHYSICAL REQUIREMENTS
Employees must be physically and mentally able to perform the essential duties of a position with or without reasonable accommodation and without hazard to themselves or others. Must be able to lift and carry 60 Lbs. Must be able to be talking on the phone and remain sitting for long periods of times. Must be able to carry desktop computers and computer screens between different buildings and different floors. Must be able to bend to go under desks to connect and disconnect computer cables. Must be able to walk a flight of stairs multiple times during the day.
The essential duties and responsibilities of this class include, but are not limited to:
Knowledge of:
Key Competencies:
Planning & Organizing / Fact Finding / Technical Expertise / Using Technology / Process Improvement / Informing / Dependability / Customer Focus / Reading Comprehension / Attention to Detail / Integrity / Flexibility / Professional-Technical Expertise / Handling Stress / Self Management / Project Management / Writing / Oral Communication / Valuing Diversity / Teamwork / Continuous Learning / Initiative and Innovativeness
Appointment:
Employees who receive a regular appointment to the class must serve a probationary period of one hundred and thirty (130) days of actual work. During this period, an employee must demonstrate an overall satisfactory level of performance; failure to do so shall result in the employee's termination without right of appeal to the Personnel Commission.
Pay depends on actual hours worked.親愛的求職者和招聘HR :