THIS POSITION WILL WORK WITHIN OUR LIBRARY, ARTS & CULTURE, LIBRARY, ARTS & CULTURE DEPARTMENT. 

NOTE: THIS IS AN UNCLASSIFIED, NON-CIVIL SERVICE, HOURLY POSITION WITH NO MEDICAL, DENTAL OR ACCRUED LEAVE BENEFITS, WITH THE EXCEPTION OF AB1522 - HEALTHY WORKPLACE HEALTHY FAMILY ACT.  

Under supervision, this classification assists with liaison services to approach and connect vulnerable patrons to area services providers.  Educates library staff on best practices for approaching and interacting with challenging and transitional patrons.  Maintains records and logs for reporting purposes.

Essential functions of the job include, but are not limited to, the following:
Participate in planning and implementation of connecting patrons to social service options available to them.  

Present information on programs & services. 

Identify appropriate clients for referral.

Assess clients to determine appropriate services & make referrals as applicable.
 
Maintain client-related record keeping and reporting systems as required.
 
Ensure timely submission or accurate and complete program reports.


Initiate & maintain personal contacts with organizations and non-profit representatives to support connecting patrons to their area of specialty.
 
Strengthen partnerships between the library and homeless and mental health services agencies.

Administer workshops on mental health first aid, approaching vulnerable persons and other topics as needed.
 
Assess and develop staff training needs.
 
Model best practices for dealing with vulnerable persons, working closely with security staff.

Develop/coordinate and implement grant funded projects goals.

Respond in timely manner to requests from staff or patrons in need.

Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires. 

Knowledge, Skills & Abilities
Knowledge of:
Assessment methods and ability to implement program changes where appropriate.
Community resources.
Outreach techniques.
Preparing and presenting accurate, comprehensive, and concise reports and recommendations.
Use general office software (i.e. word processing, spreadsheet, Outlook e-mail, and other databases).

Skill in:
Assessing patrons needs to make appropriate referrals.
Establishing & maintaining cooperative relationships with a variety of participants, social service providers, other City departments, security staff and/or educational institutions.

Ability to:
Adapt to a dynamically changing environment.
Assist in the implementation of social service, employment & training programs.
Exercise sound and independent judgment in analyzing and solving problems;
Express ideas in English and communicate effectively orally and in writing. 
Foster a teamwork environment.
Read, interpret and apply rules, regulations, guidelines, policies and procedures, including Federal & State regulations.
Use reference material to research and implement desirable outcomes.
Work independently and to meet goals within predetermined timelines.
Work tactfully & courteously with a diverse population and community organizations.

Other Characteristics
Willingness to:
Work in all 8 (eight) Library, Arts & Culture sites.
Work overtime as requested.
Assume responsibility for maintaining a safe working environment.

Experience
Two years of experience in social service or a related field providing placement services to clients.

Education
Associate Degree in social services or related field is required. Bachelor's Degree in a related field is desirable.

License(s)/Certification(s)
Valid Class C California driver's license.

Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Upon completion of the application period, all applications, resumes and submitted reference materials will be reviewed and evaluated. Only the best-qualified candidates based on applicable experience will be invited to an interview. The evaluation will be based on the candidate's education and experience as related to the position and interview questions will be to evaluate the candidate's education, experience, knowledge and skills for the position.   The City of Glendale reserves the right to modify the above stated examination components and/or weights.  Should this be necessary, the qualified candidates will be notified. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities.  The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract.  In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.