DEPARTMENT OF WORKFORCE DEVELOPMENT, AGING AND COMMUNITY
SERVICES

EXAM TITLE: Senior Human Relations Consultant

EXAM NUMBER: 68123E

JOB TYPE: PERMANENT

FILING DATES: ONLY THE FIRST 100 APPLICATIONS WILL BE ACCEPTED AND REVIEWED. Applications will be accepted beginning Monday, June 24, 2019 at 9:00 a.m. (PDT) to Friday, June 28, 2019 at 5:00 p.m. (PDT) - or - until the first 100 applications are received, whichever comes first.

TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY


WITHHOLD INFORMATION:
Withholds will not be allowed for this examination. Applicants must meet the selection requirement by the last day of filing.

SPECIAL INFORMATION:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

• Provides technical direction, as a team leader, to lower level staff assigned to assist on a program element on preparation of major published report.
• Analyzes, develops recommendations, and prepares reports on federal, state, and local legislation having an impact on human relations programs or departmental operations; monitors progress of legislation and keeps Committee on Legislation informed of such progress; maintains liaison with other County departments and community agencies and groups on human relations legislation.
• Acts as staff assistant to a committee of the Commission on Human Relations by providing administrative and technical assistance such as arranging and assisting in conducting meetings; assists in preparing meeting agendas and documents, preparing and distributing committee correspondence, and conducting special research and preparing reports on issues and topics of interest or concern to the committee.
• Provides specialized consultant services to, and maintains liaison with, a particular ethnic group on a County-wide basis; serves as the subject matter expert on ethnic group to the Commission on Human Relations and its staff.
• Meets and confers with, and serves in a resource capacity to, community agencies, groups, and organizations to resolve or mediate conflict situations, analyze and evaluate community conditions, problems and needs, organize and develop community groups, and develop and implement group conducted projects for the improvement of inter-group human relations.
• Participates in the selection, development, presentation, implementation, and evaluation of educational and training programs and conferences on human relations subject for members and staff of community agencies, groups, and organizations.
• Assists community groups, agencies, and organizations to resolve potential or actual inter-group conflicts by identifying the causes leading to such conflicts, and in the development and implementation of procedures, plans, or programs to foster cooperative relationships to reduce or eliminate sources of conflict in the community.
• Prepares or participates in preparing written materials such as research reports, booklets, newsletters, and press releases on human relations matters and activities for publication and distribution; identifies, participates in the selection, and conducts research on human relations topics considering community needs and the Commission's mission and priorities.
• Speaks before and participates in meetings of community agencies, groups and organizations on subjects related to human relations and to explain, promote, and gain support and cooperation in the furtherance of the Commission's policies, programs, and initiatives.
• Keeps informed of community conditions, programs, services, concepts and research activities relating to human relations through contacts with representatives of community agencies, groups, and organizations, and by collecting, analyzing and interpreting published articles and research papers on human relations topics.

SELECTION REQUIREMENTS:

OPTION 1:
A Bachelor's degree from an accredited college with a specialization in the social sciences or a closely related field of the behavioral sciences and completion of one year of graduate coursework in an accredited college with specialization in the social sciences or a closely related field of the behavioral sciences

- AND -

Three years of experience in human relations work concerned with one, or a combination, of the following areas:

• The improvement of inter-group relations
• Delinquency prevention
• Community welfare or social development programs
• Community relations programs
• High risk youth programs

OPTION 2:
Two years of experience as a Human Relations Consultant in the service of the County of Los Angeles.


For this examination, human relations work is defined as policy development; program planning, design, development, or evaluation; leading teams in these processes; or providing technical assistance to build the capacity of other organizations.

A closely related field of the behavioral sciences is defined as an area of study that seeks to understand and improve aspects of human behavior toward one another.

SPECIAL REQUIREMENT INFORMATION:
All candidates meeting the experience requirement must provide proof of meeting the educational requirement during the examination process. A legible copy of the official transcript from each accredited institution that displays the date conferred and degree awarded can be emailed to WDACSExams@wdacs.lacounty.gov. Please reference exam number 68123E in the subject line.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS 2:
Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

EXAMINATION CONTENT:

The examination will consist of a structured oral interview weighted 100% covering:
• Customer Service
• Accountability
• Problem Solving and Decision Making
• Oral Communication
• Interpersonal, Community Relations, and Understanding Values and Diversity
• Adaptability, Planning and Organizational Skills
• Analytical Skills


CANDIDATES MUST MEET THE SELECTION REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST

Invitation and instruction notices for the structured oral interview will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Notice of Non-Acceptance and final results will be sent via US mail. Test results cannot be given over the phone. No person may compete for this examination more than once every twelve months.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT

VACANCY INFORMATION:
The resulting eligible list for this examination will be used to fill the vacancies within the Department of Workforce Development, Aging and Community Services.

ELIGIBILITY INFORMATION:
The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of one year following the date of promulgation.

SELECTIVE CERTIFICATION:
In accordance with Los Angeles County Civil Service Rule 11.03, a Selective Certification may be established from this resulting eligible list for specific experience in the human relations areas of transgender relations and the Anti-Hate Campaign.

APPLICATION AND FILING INFORMATION:
All applicants must apply online. Applications submitted in person, via fax, e-mail, or mail will not be accepted. Many important notifications such as test invitations, and other special information are only communicated via e-mail. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidates for this position. Moreover, please add WDACSExams@wdacs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being blocked or filtered as spam/junk from your email provider. The Department will not consider missed email notifications as an acceptable reason to authorize a reschedule or late exam administration.

INSTRUCTIONS FOR FILING ONLINE:
Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience for each job in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and a full description of work performed.

If your application is incomplete it may be rejected.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT INFORMATION:
For any questions regarding this examination, please send an email to WDACSExams@wdacs.lacounty.gov. Please reference exam number 68123E in the subject line.

California Relay Services Phone: (800) 735-2992
Teletype Phone: (800) 899-4099
ADA Coordinator Phone: (213) 738-2604