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The current vacancy will be assigned to Business Analysis Application Development and Support. The eligible list resulting from this recruitment may be used for other assignments, should additional vacancies occur while the list is valid. 

The common theme for all departmental efforts is "services and solutions delivery", so a high level of service support is essential. The primary focus of this assignment is to manage, design, configure, develop, maintain, and support business systems and multiple enterprise applications. The incumbent is responsible for the planning, acquisition deployment, development of technology solutions and ongoing support of departmental and citywide applications.  The City currently has a number of critical projects in various phases of implementation.

The ideal candidate will have knowledge and hands-on experience with business process analysis, development and programming. The incumbent will be passionate about technology, team-oriented, collaborative, an independent thinker and able to establish positive relationships with staff, peers and other departments' staff. The ideal candidate is capable of communicating with management and employees at all levels of the organization. A creative thinker and solutions-oriented focus are essential capabilities for this position.  A background which includes a mix of private and public sector hands-on experience with IT business applications for software development projects and a solid understanding of Microsoft Sharepoint or SQL database administration is desirable. 

JOB SUMMARY

Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and/or software systems to meet business needs.  

SUPERVISION RECEIVED AND EXERCISED

Reports to: Information Technology Manager; Senior Information Technology Analyst

DISTINGUISHING CHARACTERISTICS

Differs from Information Technology Analyst IV in that the Information Technology Analyst III is the fully trained journey level within the series; incumbents are expected to independently perform the full range of information technology work.   Information Technology Analyst IV is the advanced journey level within the series; incumbents are responsible for the most difficult and specialized information technology work and may exercise lead authority when assigned to complex assignments and projects.

Incumbents may be assigned to perform work in support of Business Systems or Infrastructure.

• Performs analysis and design of information systems in specified application areas
• Evaluates commercial software to determine utility in satisfying users' information systems needs
• Provides professional customer support for system-related software and/or hardware issues, needs, or requirements
• Interacts with clients to analyze system requirements; recommends technology solutions to improve operations 
• Maintains effective relationships with vendors and their technical support personnel.
• Provides technical and functional oversight of contractors in implementing and integrating new systems or updating existing systems
• Develops web applications, business objects, server components and data interfaces 
• Performs system administration tests such as database security management and disaster recovery 
• Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms
• Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database
• Ensures maximum database availability and database protection, monitors and administers database security; creates and tests database backups; performs backup and recovery tasks
• Designs and modifies database structures, tables and files; implements design using established techniques
• Performs database queries and data analysis processes installs, configures, and administers database related reporting tools or software required for City applications
• Develops and maintains standards, procedures, and methodologies for effective operation, access and data integrity of City database systems
• Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field 
• Cross trains with other Information Technology Analysts to provide back-up coverage during absences.
• Reports to work as required; works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines
• Performs related duties and responsibilities as assigned

MINIMUM QUALIFICATIONS
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying.  A typical combination includes:

Knowledge of:  
- Operational characteristics of computer systems, applications, and peripheral equipment  
- Information systems security concepts, practices and methods
- Principles and practices of quality assurance
- Principles and techniques of project management
- Pertinent Federal, State and local codes, laws and regulations
- Advanced work flow analysis
- Complex software tools, test equipment and measurement techniques
- A broad range of operations, services, concepts, terms and activities common to a comprehensive, information systems program
- Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems
- Principles and practices of troubleshooting computer hardware, software and network problems
- Methods and techniques of developing and presenting technical documentation and training materials
- Principles and practices of record keeping

When assigned to Business Analysis Application Development and Support:
- Information system development lifecycle and design principles using flowcharting techniques and prototype development tools
- Basic principles and practices of business operations and work flow analysis
- Basic programming methods and techniques

When assigned to Server Analysis and Administration:
- Server platforms and operating system components for mainframe, microcomputer and/or client server systems
- Techniques and practices used in managing, designing, implementing, maintaining and operating information processing systems

When assigned to Database Architecture/Administration: 
- Database architecture and administration
- Database design methods and techniques
- Techniques for defining logical relationships among data, processes or events

Ability to:  
- Perform complex analytical tasks
- Prepare clear and concise technical reports and diagrams
- Identify, recommend and implement improvements to systems, applications and service delivery
- Read, interpret and apply complex technical publications, manuals and related documents
- Organize and prioritize projects and tasks
- Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendation related to complex information systems problems
- Analyze and troubleshoot problems and provide guidance to others in the diagnosis and resolution of complex problems
- Analyze, identify and resolve systems and applications malfunctions; analyze, troubleshoot and remediate systems and application errors
- Effectively communicate technical information to users
- Exercise judgment and creativity in analyzing situations, identifying problems and recommending resolutions
- Work independently and as a team member
- Report to work as scheduled; provide regular and predictable attendance
- Establish and maintain cooperative and effective working relationships with those contacted in the course of work
- Communicate effectively, orally and in writing

Education:      Bachelor's degree in Computer Science or closely related field.  

Experience:     Three (3) years professional-level information technology experience in business analysis, server analysis and administration, or network design/administration. 

License/Certificate:  A valid class "C" California driver license with an acceptable driving record required at time of appointment and throughout employment.

SPECIAL CONDITIONS

Must be able to respond to emergency services call out
Must pass a background investigation
Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
 

• An official City of Huntington Beach on-line job application must be completed in its entirety, including all Supplemental Questions.
• Applications will be closely reviewed for relevant experience, education and training.
• Depending on the applicant pool, all applicants meeting the minimum qualifications will NOT necessarily be selected to participate in the hiring process.
• Applicants must clearly demonstrate meeting minimum education and experience qualifications and other supplemental question requirements by demonstrating proof or submitting the supporting information/documents or they may be subject to exclusion from further consideration.
• Applicants who BEST meet the City's needs will be invited to participate in a qualifications assessment, which may include a written exam (Pass/Fail) - date to be determined, and will include an oral exam (weighted 100%) - tentatively scheduled for 7/17/2019 or 7/23/2019.
• Candidates successful at obtaining a passing score on all components will be placed on the employment eligible list from which hires may be made. The employment eligible list may be valid for one year, unless exhausted sooner.
• Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc.  
• Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results.
• Other background reports may be conducted, depending on the position.
• IMPORTANT: In-house candidates who did not apply by the closing date of the promotional recruitment may apply to this "open" recruitment. However, they will compete based on the standards established for the "open" recruitment and if successful, will place on the "open" eligible list.

Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.

Work is performed indoors and outdoors.  Incumbents use a computer keyboard and related equipment.  Incumbents sit, stand, walk, climb, stoop, crouch, twist, bend, push, pull, reach, grasp, and lift.  Moving tools and equipment weighing 50 pounds or less may be required. When work is performed outdoors, there is full exposure to various weather conditions.  Must utilize approved safety equipment and protective, gear, including but not limited to hard hats, respirators, life vests, and/or hearing protective devices.  Near vision required to read correspondence, plans, specifications and other information. Acute hearing is required when providing telephone service and communicating in person.  Duties may require working in confined areas.  Off-site assignments and irregular work hours, including evenings and/or weekends, may be required.  

Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.