Opening Date: May 22, 2019
 

The classification specification does not describe all duties performed by the incumbent in the class. This summary provides examples of typical tasks performed in this classification.

• Diagnose, troubleshoot, install, repair, maintain, overhaul, and adjust a wide variety of stand alone and network technology tools such as computer hardware, software and peripherals, telephone and telecommunications equipment, classroom technologies, smart boards, and related equipment. E


• Install, configure and maintain local and wide area network equipment including file services, workstations, hubs, routers, switches, drives, CD-ROMS, printers, cabling and other system applications and hardware; assist in software and database support and network backups. E
• Provide on-site and remote customer support to maintain efficient operations of technology operations throughout the district; provide training and instruction to faculty and staff to ensure proper use of technologies as needed. E
• Maintain current knowledge of technological advancements and developments in the information technology field. E
• Detect and repair or remove viruses, adware, spyware and other malicious software using anti-virus and spyware removal software and other standard methods for removal. E
• Retrieve and recover data from crashed or damaged hard drives using data recovery software or other tools. E
• Schedule and perform preventive maintenance on assigned equipment, assuring that school –site educational priorities and processes will not be interrupted; prioritize emergency calls, determining safety hazards and methods and procedures for their correction; plan, organize and lay out assigned tasks; estimate labor, time and material costs; schedule outside repairs for equipment under warranty and/or contract. E
• Perform related administrative support duties such as maintaining records and preparing reports on work completed; assist in maintaining equipment and property records. E
• Participate in the evaluation and testing of hardware and software for business and school technologies; assist in the development and review of bid specifications; make recommendations regarding purchasing hardware, software, telecommunications, alarm systems and other technology tools; evaluate and recommend the disposal of damaged and/or obsolete items. E
• Assist with special projects as requested.
• Perform related duties as assigned.

Note: At the end of some of the duty statements there is an italicized "E" which identifies essential duties required of the classification. This is strictly for use in compliance with the Americans with Disabilities Act.


DISTINGUISHING CHARACTERISTICS

The Information Systems Technician performs the full range of professional-level duties associated with the installation, maintenance and repair of the Districts expansive and diverse technologies, including personal computer hardware, software and peripherals, specialty classroom technologies, intrusion alarm systems, telephone and telecommunications systems and related equipment. Employees in this classification provide customer service, training and support to central office and school sites throughout the district on a regular and as-needed basis.


EMPLOYMENT STANDARDS

Knowledge of:

Materials, methods and tools used in the operation and repair of a variety of computer, alarm, and phone systems.
Tools, equipment, practices and methods of diagnostics, installation, adjusting and repairing computer systems, peripherals, classroom technologies, fire alarm and intrusion alarm systems
Basic electrical and electronic theories and principles.
General components and capabilities of network hubs, switches, routers, servers and cabling.
Network operations including hardware and software.
System procedures and terminology.
Operation of various computer components.
Personal computer and server operating systems including LANs and WANs.
Cloning software such as GHOST
Remote control console software such as Zenworks
Operations, use and care of specialized equipment including diagnostic and precision power hand tools.
General safety methods and procedures, including working with high voltage and electronics.
Basic DOS, Windows and other computer operating system commands.
Microsoft Access, Word, relational databases, SQL.
Documentation and record keeping techniques.
Interpersonal skills including tact, patience and courtesy.


Ability to:

Perform skilled work involved in repairing, adjusting and maintaining alarms, telephone systems computers, peripherals, and other technologies.
Maintain a program of preventive maintenance.
Provide basic computer operation classroom technologies and software training and instruction.
Learn and adapt to changing technologies.
Troubleshoot, analyze and diagnose mechanical difficulties.
Read and interpret technical equipment diagrams, specifications, manuals, schematics and instructions.
Estimate labor and material costs.
Travel and work at multiple district sites on a regular basis.
Plan, organize, schedule and lay out work, meeting timelines and deadlines.
Understand and follow oral and written directions.
Maintain records, documentation, system support logs, equipment inventory, training materials and documents related to technology operations.
Establish and maintain cooperative and effective working relationships with others.
Communicate effectively both orally and in writing.

Education and Training

Associate of Arts/Science in Computer Science, Engineering, Electronics, Business Information Systems, Software Engineering, Information Technology or related field is required.

Experience

Three years of experience in the repair of computer equipment and peripherals including basic microcomputer operations. Microsoft and Novell Certification desirable.

Any other combination of skills and/or experience, which demonstrates the applicant, is likely to possess the required skills, knowledge and abilities may be considered.

LICENSES AND OTHER REQUIREMENTS

1. Valid California driver's license. Positions in this class are required to travel and work at multiple district sites on a regular basis.
2. American Red Cross or American Heart Association First Aid and CPR certificates are required within 6 months of appointment.

ENVIRONMENT
Indoor and outdoor environments.
Driving a vehicle to conduct work.

PHYSICAL DEMANDS
Dexterity of hands and fingers to operate specialized electrical hand and power tools.
Reaching overhead, above the shoulders and horizontally.
Standing for extended periods of time.
Bending at the waist, crawling, kneeling or crouching to make repairs and install cables.
Lifting, carrying, pushing or pulling heavy objects weighing up to 40 pounds.
Seeing to view a computer monitor.
Climbing ladders to install cables.

HAZARDS
Exposure to electrical power supply and high voltage.
Working in a cramped or restrictive work chamber.

AMERICANS WITH DISABILITIES ACT

Persons with certain disabilities may be capable of performing the essential duties of this class with or without reasonable accommodation, depending on the nature of the disability.


APPOINTMENT

In accordance with Education Code Section 45301, an employee appointed to this class must serve a probationary period of six (6) months during which time an employee must demonstrate at least an overall satisfactory performance. Failure to do so shall result in the employee's termination.