POSITION:

Under general supervision, operates a central telephone system and receives City calls; provides the City’s first line of contact with members of the public; provides general information and/or routes calls to appropriate City department; receives and directs visitors, and provides routine assistance; sorts, stamps, and distributes mail; performs a variety of clerical and general office duties.

ESSENTIAL JOB FUNCTIONS:

Under the direction of Administration, the Receptionist is required to perform the following essential job functions:

• Operates centralized telephone system.
• Greets the public.
• Answers inquiries, collects fees, issues receipts, takes messages, and maintains calendar of meetings.
• Proofreads a variety of letters, reports, forms, statistical data and general correspondence.
• Posts and sorts mail.
• Operates the postage meter.
• Demonstrates a professional appearance representative of the front office.
• Maintains business license tax database.
• Assist other departments when needed with general clerical duties.
• Other duties as required.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:

• Strong Customer service skills.
• Knowledge of telephone etiquette.
• Knowledge of modern office procedures.
• Knowledge of correct Business English, including spelling and punctuation.
• Ability to communicate effectively and receive the public with diplomacy and tact.
• Ability to perform routine clerical work.
• Understand and follow verbal and written directions.
• Maintain cooperative working relationships.

DESIRABLE EXPERIENCE AND TRAINING:

• Graduation from high school or the equivalent and one year of general office experience preferably as a receptionist.
• Type a minimum of 40 wpm and operate a personal computer, word processing software and calculator.
• Possession of a valid California Driver’s License.

SELECTION PROCEDURE:

Open until filled.  First application review on June 17, 2019.  All applications will be reviewed by a City Screening Committee.  Those candidates with the most relevant qualifications will be invited to participate in an oral interview to evaluate training, experience, and personal qualifications.