The City is seeking a Library Services Clerk. The Ideal Candidate will possess:
A working knowledge of library principles and practices
Proficiency in the use of personal computers and related software
Ability to effectively communicate with patrons of all ages
A working knowledge of general office procedures
Excellent reading, writing and speaking skills
Adaptability to changes in work environment and duties
Participates in the Reading Community, and shows a familiarity with a wide range of literature
The current vacancy is in Public Services Division; however, the list created from this recruitment may be used to fill future vacancies in other divisions such as Youth Services and Technical Services.
JOB SUMMARY Under general supervision, performs clerical and administrative work in support of library operations.
SUPERVISION RECEIVED Reports to: Senior Librarian
DISTINGUISHING CHARACTERISTICS Library Services Clerk is a clerical support position that serves as point of contact in responding to patrons' requests for library materials and questions regarding library services.
Examples of Essential Duties
Provides quality customer service to the public in assigned area of responsibility
Answers telephone and provides correct information to callers
Greets library patrons
Checks library materials, including books and audio materials in and out
Issues new library cards to patrons
Receives and processes cash, check, and credit/debit card payments of fines and fees
Assists patrons in using library computers, software and equipment
Requests interlibrary loan materials through OCLC database; sends materials to other libraries per their requests; processes and records materials sent and received
Places and processes holds of library materials for patrons and staff
Collects various fees and fines on behalf of the library including book sale proceeds; counts and balances daily receipts and secures moneybags in safe.
Performs story telling for children at various branch libraries; researches and prepares program content using computers and reference materials; creates various programs designed for target audience, i.e., pre-school, school-age, ESL or the disabled
Checks library shelves for lost, misplaced and requested materials
Assists with coordinating public events and programs
May open and close library facility and operate alarm system
Reports to work as scheduled and works various hours, including nights and weekends as deemed necessary by manager/supervisor to conform with changing priorities and meet deadlines
Maintains regular and consistent attendance record
Performs related duties and responsibilities as assigned
The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.
Knowledge of: - City and library practices and procedures - print and electronic information resources - library collections of targeted populations - personal computers and related software applications - print and electronic information resources - physical layout of the library; - manual and automated filing systems; automated library systems
Ability to: - Provide quality customer services to library patrons - Utilize computer databases to research, maintain, and update records and files - Operate computers, standard office equipment and other technical or audiovisual machines and equipment - Count money and make change - Establish and maintain effective working relationships with those contacted in the course of work - Communicate effectively, orally and in writing - Travel to offsite locations within a reasonable timeframe
Education: High school diploma or equivalent. Associate's degree in related field preferred.
Experience: Two (2) years' experience providing clerical or administrative support or customer service. Library experience desirable.
License/Certification: A valid California Class C driver license with an acceptable driving record required at time of appointment and during course of employment.
SPECIAL CONDITIONS Employees regularly assigned/required to drive a City or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
APPLICATION AND SELECTION PROCEDURE:
An official City of Huntington Beach online job application must be filled out in its entirety.
Applications will be closely reviewed for relevant experience, education and training.
Depending upon the applicant pool, all applicants meeting the minimum qualifications will NOT necessarily be selected to participate in the hiring process.
Applicants whose qualifications BEST meet the City's needs will be invited to participate in a qualifications assessment, which will include a written exam (Pass/Fail),tentatively scheduled for March 29, 2019.
The top candidates who obtain a "passing" score on the written exam will be invited to an oral board exam (weighted 100%),tentatively scheduled for April 9, 2019.
Candidates successful at obtaining a passing score on all test components will be placed on the employment eligible list from which hires may be made. The employment eligible list may be valid for one year, unless exhausted sooner.
Upon a conditional offer of employment a pre-placement medical evaluation, drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results. Other background reports may also be conducted depending on the position.
Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.
IMPORTANT: In-house candidates who did not apply by the closing date of the promotional recruitment may apply to this "open" recruitment. However, they will compete based on the standards established for the "open" recruitment and if successful, will place on the "open" eligible list.
Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application.
Physical Tasks & Environmental Conditions
The incumbent must be able to meet the physical requirements of the job class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.
Work is performed in a library environment, requiring sitting or standing for prolonged periods of time; walking to retrieve work files and library materials from other locations not within the immediate work area; leaning, bending and stooping to perform work behind a desk or to retrieve information; pushing, turning or twisting to move chair or body from desk; reaching to place or retrieve books, files or open file drawers or cabinets; light grasping to hold a writing instrument or documents; firm grasping as needed to lift and carry work files or books or operate office equipment; finger dexterity to type on a computer keyboard; and, hearing and speaking to answer the telephone or answer questions of co-workers and subordinates. Work may necessitate some lifting, carrying, pushing and/or pulling of light weight objects and materials (10-20 pounds).
Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.