The Southern California Regional Rail Authority (SCRRA), operator of the METROLINK Commuter Rail System, is seeking a Temporary Special Services Employee (SSE) - Marketing Coordinator who will provide planning, coordination, implementation and supervision of a variety of marketing activities. This position is responsible for the coordination of marketing and advertising revenue programs, events, creative production and special train marketing programs, and marketing partnerships.

TO APPLY:  This is a continuous recruitment with the first review of applications beginning March 18, 2019.  Interested applicants are encouraged to apply immediately.
 

The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

• Plan and implement programs and projects to increase knowledge and ridership on public transportation.
• Perform staff support work responsible for promoting Authority ridership and communicating with SCRRA customers.
• Work with internal departments and external agencies in the development of marketing materials, including website, email, and social media content. Ensures consistency of communications across all channels.
• Ensure consistent brand messaging and clear communications across all media, including advertising materials and promotional items.
• Coordinate and implement internal and external communication for event programs and marketing partnerships.
• Track, report and present progress on all new and event marketing programs and marketing partnerships.
• Compile data from various reports and update ridership and revenue figures for event marketing programs and marketing partnerships.
• Foster strategic relationships and partner with project stakeholders, inter-departmental staff, agencies and vendors, when necessary.
• Coordinate projects for destinations and events/marketing opportunities, working with various departments, and may staff SCRRA booths at special events.
• Respond to public inquiries and customer service issues.
• Assist with ticket information to external customers.
• Perform other related duties as assigned.

• Receives general oversight from departmental management and supervisory level roles.
• No formal supervisory responsibilities.

Education and Experience

• Bachelor's Degree in Journalism, Marketing, Communications, Public Relations, or a field with emphasis on customer communications skills.
• A minimum of (5) years of work experience in marketing communications and/or customer relations management, working in a team-focused environment.
• A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications.  Advanced relevant coursework may also substitute for a portion of required experience.
• A valid class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years

• Salesforce.com or a similar customer relationship management database
• The Request for Proposal (RFP) process
• Principles and practices of advertising, marketing, public relations and public affairs
• Content management systems including Salesforce
• Basic design programs knowledge of Adobe Creative Suite: InDesign, Illustrator and Photoshop
• Social media platforms including Facebook, Twitter, Instagram, YouTube, etc.

• Use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint
• Evaluating and analyzing effectiveness of marketing programs and activities
• Strong and effective verbal and written communication, including presentation skills

• Meet tight time constraints and deadlines
• Prioritize and expedite multiple requests
• Adapt and keep up with last minute changes and requests
• Follow strict guidelines
• Work in teams and collaborate with different styles and personalities
• Think creatively and organize new ideas
• Work occasional weekends for off-site events as necessary

• Transition between standing, walking and sitting at varying lengths of time
• Climb or balance and stoop, kneel, crouch or crawl
• Use hands to finger, handle, feel and grasp tools to perform the duties of the position
• Ability to lift, hold and move objects up to 25 lbs.
• Hear and perceive the nature of sounds
• Listen and express or exchange ideas by means of spoken words
• Adjust visual focus

Selection Process: 
Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process.Eligible applicants will be notified of the exact time and place of assessments and interview.Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas.Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA.

In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.If you believe you possess a disability that requires accommodation for the testing process, please provide notice with your application materials or call the Human Resources Division at (213) 452-0444. Proper supporting documentation may be requested by SCRRA in order to accommodate special needs.
 
The SCRRA is an Equal Opportunity Employer. EEO/ADA