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City of Alhambra-Customer Support Representative

12/20/2018 4:49:01 PM 162

Salary$12.36 - $16.23 Hourly $25,708.80 - $33,759.48 Annually

$25,708.80 - $33,759.48 Annually

Location Alhambra, CA

Alhambra, CA

Job Type

Contract

Division

Traffic Administration Services

Job Number

18086










CUSTOMER SUPPORT REPRESENTATIVE TRAINEE
Traffic Administration Services
1 position available 
$13.25 /Hour
Part-time Contract Position
 
Through a contract and on behalf of the Los Angeles County Superior Court, Traffic Administration Services provides customer support assistance and problem resolution to individuals doing court mandated traffic school.  As part of the division, the Customer Support Representative Trainee will gain hands-on experience in the workings of the program.

This is a Part-Time Contract Position, 20 hours per week (1:00 – 5:00 p.m.)

Essential Job Duties

Under direct supervision, perform assignments requiring the use of independent judgment and problem solving techniques.  Employees are expected to acquire and demonstrate considerable knowledge of assigned program procedures.
  •  Ability to multi-task, work independently, and demonstrate patience when dealing with, occasionally irate or frustrated, callers.
  • Possess strong customer support skills and experience handling a multi-line phone system.
  • Comfortable working with email and other software (Microsoft Outlook, Excel, Word and database).
  • Possess excellent follow up and organization skills.
  • Regular attendance is an essential job function.

Qualifications

  • High School diploma or equivalent and six (6) months of customer service experience.
  • Bilingual Spanish speaking.
  • Enrolled in Family Self Sufficiency (FSS) Program

Additional Information

Possession of a valid California Driver's License and a satisfactory driving record is required. 

Successful candidates must complete a thorough background investigation, including a fingerprint search and physical evaluation prior to appointment.

NOTE:  A resume cannot be substituted for any section of the online application and/or supplemental application.
  • To receive credit for education, degree and/or official transcripts must be uploaded to application/Neogov at the time of filing.  Applications submitted without the degree and/or official transcript and/or supplemental questionnaire will not receive further consideration in the recruitment process.
  • A copy of your degree, unofficial transcript, official transcript or a verification letter from your schools Registrar's Office that displays your name, school information, declared major, and total units accumulated, will fulfill proof of education.
 
Those applicants whose qualifications most closely meet the needs of the Division, will be invited for the examination process, that includes a written examination and interview appraisal.
 
Human Resources staff will notify all applicants of their application status via email.  Candidates are responsible for monitoring correspondence from this office by checking their e-mail account in a timely manner.

Annual salary placement within the range will commensurate with candidate's qualifications.
 
Section 3 compliant. This is a grant-funded position. Continuation of employment is contingent upon continued funding.
 
RECRUITMENT NUMBER:  18086

CLOSE: FRIDAY, DECEMBER 28, 2018 @ 5:00 PM
APPLY IMMEDIATELY. POSITION MAY CLOSE WITHOUT PRIOR 
NOTICE
 

Agency
Community Development Commission
Phone
626-262-4511
Website
http://www.lacdc.org
Address
700 W. Main Street

Alhambra, California, 91801