Knowledge of:
Guest relations.
Principles of marketing and social media
Effective customer service and conflict resolution techniques.
Modern office procedures, practices and equipment.
Business English, spelling, punctuation and grammar.
Principles, practices and procedures of bookkeeping and recordkeeping.
Billing practices and procedures.
General computer software applications, including website maintenance, spreadsheets, word processing and desktop publishing
Computer graphics programs and graphics media including but not limited to InDesign, Illustrator, Photoshop and Acrobat.
Basic mathematics.
Cash handling techniques.
Community outreach strategies.
Basic desktop publishing.
Effective training techniques.
Basic principles of supervision.
Ability to:
Provide effective customer service by responding to public inquiries, complaints and requests in a tactful manner.
Communicate effectively, both orally and in writing.
Follow written and oral instructions.
Learn, understand, interpret, and explain basic provisions of the Municipal Code and department rules and regulations.
Set-up and maintain office files for electronic and hard copy documents.
Operate a variety of office equipment.
Train, coordinate and schedule the work of staff and volunteers.
Perform basic mathematical computations.
Use independent judgment and initiative.
Resolve procedural problems and develop and implement solutions.
Prioritize work to meet deadlines.
Maintain confidentiality.
Learn and use applicable software.
Establish and maintain effective and cooperative working relationships with City employees and the general public.
Skill in:
Guest relations.
Development of written and graphic arts outreach and marketing materials.
Working effectively with persons from diverse social, cultural and economic backgrounds.
Reading, writing and communicating in English at an effective level.
Using personal computers with applicable software and spreadsheet applications.
Providing mentoring, including use of effective training techniques.
Education, Training, and Experience:
Graduation from high school or the equivalent.
Three years of recent, paid work experience providing customer service requiring significant interaction with the public and performing complex clerical support duties which include marketing, advertising, or graphic design work. Hotel, resort, event venue and/or event services experience is desirable.