Experience: 
Two years of full-time experience supporting end-users in the use and operation of computer hardware and software.
 
Education:
Graduation from high school or G.E.D. equivalent
  
Experience/Education Substitution:
An Associate's degree in computer technology or comparable degree or the equivalent coursework in a trade or vocational school may be substituted for the required experience.
 
Licenses and Certification:
A valid California Class C driver's license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers.
 
A+ Certification issued by the Computing Technology Industry Association or equivalent is desirable for the User Support Technician I level.  (Note: This certification is required to promote to the User Support Technician II level.) 

Competencies:

Professionalism

• Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior.
• Selects the words or actions most likely to have the desired effect on the individual or group in question.

• Shows interest and understanding of the needs, expectations, and circumstances of internal and external customers at the individual, group, or organizational level.
• Explores options and pursues solutions until customers are satisfied.
• Is responsive, pleasant, professional, and easy to do business with.
• Looks at the organization and its services from the customer's point of view.